• Report: #546719

Complaint Review: Verizon - Verizon Wireless

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  • Submitted: Tue, December 29, 2009
  • Updated: Tue, December 29, 2009

  • Reported By: Jake — Mechanicsville Virginia United States of America
Verizon - Verizon Wireless
Internet United States of America

Verizon - Verizon Wireless Premium text messaging rip-off Internet

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I recently noticed two consecutive months of $10 "premium text messaging" charges on my cell phone bill and immediately contacted Verizon Wireless Customer Service.  I was told I had subscribed to a third party for the messaging service and was responsible for the charges.  The company I supposedly subscribed to was General Texting.com. 

I had never heard of General Texting.com and certainly had not authorized $10 a month for premium texting.  I felt like I was being sold out by Verizon so I did some research.
I discovered that Alltel and Verizon are the primary culprits allowing this to happen and I would bet that the abuse is rampant because people are not checking their bills.  

I also discovered I had entered into a $1.99 per month "get it now" contract for "Power Chat" back in December 2008.  What the ?$%# is power chat?  Verizon was not able to give me an acceptable explanation on how that happened.

I've been a satisfied "heavy use" customer of Verizon Wireless for many years but I now feel like they have sold me out for a few extra profit dollars so I'm leaving them as soon as my current contract is up.


This report was posted on Ripoff Report on 12/29/2009 08:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Verizon-Wireless/internet/Verizon-Verizon-Wireless-Premium-text-messaging-rip-off-Internet-546719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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