- Report: #505568
Report - Rebuttal - Arbitrate
Complaint Review: Verizon - Verizon Wireless
Verizon - Verizon Wirelessverizonwireless.com Internet United States of America
Verizon - Verizon Wireless Unauthorized premium text charges Internet
*General Comment: Give the refund
*UPDATE Employee: premium sms
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Verizon has been billing me $9.99 a month for "Premium Text Messaging." I didn't authorize this service. Verizon is unable to stop the payments because they say it is from "another company."
Verizon gave me a text address and a phone # to cancel. Problem is, I would need to text from my kid's phone, which now has texting blocked as a result of this fiasco. The phone # goes through the motions of cancelling, but the charges keep coming.
This scam targets kid's phones under the pretext of getting a joke a day or fun ringtones for free. Kids get a message, and when they read it, your accouunt gets signed up for the service. I'm surprised that a company who sells themselves on the basis of their customer service is allowing its customers to be scammed and shafted like this.
This report was posted on Ripoff Report on 10/07/2009 03:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Verizon-Wireless/internet/Verizon-Verizon-Wireless-Unauthorized-premium-text-charges-Internet-505568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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