- Report: #913329
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless Diamond Wireless
Verizon Wireless Diamond Wireless3200 Las Vegas Blvd S. Las Vegas, Nevada United States of America
Verizon Wireless Diamond Wireless awful Las Vegas, Nevada
I began having system issues again this summer, so I finally decided to try to get a replacement phone before my year of protection was up in August. After many unanswered and unreturned calls to Diamond Wireless, I decided to make the trip out to the Strip to the kiosk. The two men working were extremely rude and unhelpful, to say the least. They said that I needed to make a claim through the Diamond Wireless, which I suppose is understandable, but they treated me as a nuisance and immediately went back to their conversation. That's what I call customer service. That day, I went home and called to make my claim and received a cold woman who spoke very quickly and would not explain anything to me. Whoever wrote that they have "fast, friendly claim service" on the front of the brochure clearly was unaware of the workers. It also says, "Coverage up to $1,000," and I'm not sure what that means because I had to pay $75 for my replacement phone. Upon asking the woman "helping" me about this, she would not answer me.
I reluctantly paid the fee and received my replacement phone in two days. Sadly, the phone was non-functional. It wouldn't turn on or off, would freeze upon start-up, wouldn't charge...the usual. Frustrated that the phone I just paid $75 for doesn't work, I called Diamond Wireless to learn that they only have customer service Monday through Friday. What service. I went back to my local Verizon store and received the most wonderful help and got my problem all figured out. I will be ending this protection plan as soon as possible. Do not buy your phone at the Verizon Wireless Diamond Wireless kiosk in Fashion Show Mall! You will, most certainly, regret it.
This report was posted on Ripoff Report on 07/17/2012 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless-Diamond-Wireless/Las-Vegas-Nevada-89109/Verizon-Wireless-Diamond-Wireless-awful-Las-Vegas-Nevada-913329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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