I had a one year mobile phone contract with Verizon. During that time I told Verizon to suspend my service when I left the country and resume it when I return. After the contract was over I continued service and finally I left the country again and since I was not able to telephone Verizon I emailed Verizon telling them in writing to stop my service until I say I want it started back up. I made about three attempts with Verizon to do this and finally said in an email the following which was cut and pasted from the email: I know exactly what I want.
You can call it any sort of plan or option you wish but I will tell you exactly what to do:
IT will remain stopped until a time of my choosing. It will be longer than 90 days. I am no longer under any contract committment and I will make the decision if and when the service is ever reactivated. Just today which is 3 months from the email Verizon sent me a current bill saying I owe 102.04. Verizon turned on my phone against my wishes and the supposed supervisor I talked to insisted he would not remove the bill.
I never made any calls and told them not to turn it back on. I promised Verizon I would not pay the bill and if they mark my credit rating I will go after them. If anyone has any input please contact me. Verizon is trying to tell me since I had previous suspensions that appeared to be another and they also said I was sent a reply to my email saying they would suspend my service.
At Verizon, the term suspend they told me was to turn off the phone for 3 months and then turn it back on. I did make it clear in my email that I would be the one to decide when (if ever) to turn it back on.