• Report: #166155

Complaint Review: Verizon Wireless Mobile Phone Service

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, November 28, 2005
  • Updated: Sun, February 19, 2006

  • Reported By:Midvale Idaho
Verizon Wireless Mobile Phone Service
verizonwireless.com Nationwide U.S.A.

Verizonwireless ripoff suspend disconnect Mission Hills California

*UPDATE EX-employee responds: How could you expect a company to hold your account until further notice with out you paying a dime!?

*Consumer Suggestion: So your problem was fixed....

*Author of original report: Sorry no help from you

*Consumer Suggestion: Hopefully, this helps....

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I had a one year mobile phone contract with Verizon. During that time I told Verizon to suspend my service when I left the country and resume it when I return. After the contract was over I continued service and finally I left the country again and since I was not able to telephone Verizon I emailed Verizon telling them in writing to stop my service until I say I want it started back up. I made about three attempts with Verizon to do this and finally said in an email the following which was cut and pasted from the email: I know exactly what I want.

You can call it any sort of plan or option you wish but I will tell you exactly what to do:

IT will remain stopped until a time of my choosing. It will be longer than 90 days. I am no longer under any contract committment and I will make the decision if and when the service is ever reactivated. Just today which is 3 months from the email Verizon sent me a current bill saying I owe 102.04. Verizon turned on my phone against my wishes and the supposed supervisor I talked to insisted he would not remove the bill.

I never made any calls and told them not to turn it back on. I promised Verizon I would not pay the bill and if they mark my credit rating I will go after them. If anyone has any input please contact me. Verizon is trying to tell me since I had previous suspensions that appeared to be another and they also said I was sent a reply to my email saying they would suspend my service.

At Verizon, the term suspend they told me was to turn off the phone for 3 months and then turn it back on. I did make it clear in my email that I would be the one to decide when (if ever) to turn it back on.

Kevin
Homedale, Idaho
U.S.A.

This report was posted on Ripoff Report on 11/28/2005 10:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless-Mobile-Phone-Service/nationwide/Verizonwireless-ripoff-suspend-disconnect-Mission-Hills-California-166155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Verizon Wireless Mobile Phone Service

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

How could you expect a company to hold your account until further notice with out you paying a dime!?

AUTHOR: Christian - (U.S.A.)

I am not an employee of verizon wireless and infact i really do not like them at all. Despite my negative opinion of this company I have concluded that you are just an idiot. How could you expect a company to hold your account until further notice with out you paying a dime!? Do you think they are in business for charitable purposes? Let alone the fact that you couldn't make the effort to phone them to see if this was even possible. You might want to rethink your consumer practices and use a bit of logic. My guess is that you have had many problems with many companys and you are just an ignorant malcontent.
Respond to this report!
What's this?

#2 Consumer Suggestion

So your problem was fixed....

AUTHOR: M - (U.S.A.)

I see, I read your complaint wrong. I see what you're saying now. Your contract had ended, and you continued service, but you needed to suspend it again because you were leaving the country.

I'm glad that the guy at the Verizon store fixed your problem for you. So you see, everyone at Verizon is not what you think they are.

Again, I recently had to suspend the service on one of my phones because we had lost it. When I called into Verizon, it took 3 calls to make sure it was done correctly. I used to work in customer service for another cell phone company, so I know how to handle it.

It's easy to get angry and upset when people don't do what you expect them to, but here again, you don't control them. All you can do is ask for them to do something for you. If it doesn't get done correctly, then call back and get it straightened out.

A TIP FOR ALL CUSTOMERS OF CELLULAR PHONE COMPANIES: Losing your temper and cussing out the representatives WON'T help the situation, it'll only give them a reason to NOT help you. Things can be handled without cursing and swearing.
Respond to this report!
What's this?

#3 Author of original report

Sorry no help from you

AUTHOR: Kevin - (U.S.A.)

Sorry to say you did not understand my report. I was on a one year contract but then before the problem a few months the contract ran out. I went back and read just enough to think I worded it well enough. If you insist my wording is misleading I will re-type it. Since my report, I did walk into a shopping mall with a verizon store and I went in and asked for the nearest consumer service location. The guy insisted they offer customer service so I told him the story and first he said he has the power to remove charges up to 50 dollars and if I was willing to pay the rest he could close the account. He also told me my bill was sent with a pro-rated amount and since I wanted all service stopped after the bill arrived the actual amount was only 62 dollars so I told him ok I would pay the remaining 12 dollars to get this over with. He then went to call for approval and read notes on my account and said it appeared it was already taken care of. I did ask for a MGR to call me back and maybe that guy looked it over and made it happen. Don't get me wrong, verizon still sucks and i will never use them again.
Respond to this report!
What's this?

#4 Consumer Suggestion

Hopefully, this helps....

AUTHOR: Magic - (U.S.A.)

I recently had to suspend one of our phones w/ Verizon because we lost one of them.

As I understand from your email, you were still under the 1 year contract when you wanted service suspended on your phone for a certain amount of time.

Verizon has 2 types of service suspsension:

1) The first is WITH billing, meaning that your 1 year service contract is NOT extended because you're being billed for the phone as if it were still "on".

2) The second is WITHOUT billing, meaning that your 1 year service contract WOULD be extended the number of days your phone is suspended (if you suspend for 90 days, your contract is extended for 90 days as well), as if you had disconnected your service for a certain time.

Hope this helps explain what might have been the confusion you experienced with Verizon.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.