• Report: #1040886

Complaint Review: Verizon Wireless Premium Retailer

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  • Submitted: Fri, April 05, 2013
  • Updated: Fri, April 05, 2013

  • Reported By: Mike S. — Sycamore Illinois
Verizon Wireless Premium Retailer
S. Randall Road Elgin, Illinois United States of America

Verizon Wireless Premium Retailer Fake Verizon stores are a rip-off Elgin, Illinois

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Guess I'm not the first to learn that these Verizon Wireless "Premium" Retailer stores are anything but premium.  I did not realize these stores were fake Verizon stores.  I bought 3 phone cords for my new I-Phone.  The two wall cords did not work - the car charger was fine.
I tried returning to the store twice, only to find them closed during the posted store hours.  I went to another Verizon store closer to my home - only to find out that this "real" Verizon store was not affiliated with the fake store, so they could not refund or exchange.  They were nice and told me about another Verizon Premium Retailer down the street.  So I went there - they were actually open - only to find out that these fake Verizon stores are independent and therefore this store could not give me a refund or exchange either. 
So yesterday, I tried one more time to go back to the orginal store - doors were still locked and looking inside, the shelves look suspiciously empty.  Looks like maybe they've gone out of business. 
In my view, Verizon has lent their name to this outfit, so they need to stand behind them.  I'll now battle them for the refund or exchange. 

This report was posted on Ripoff Report on 04/05/2013 06:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless-Premium-Retailer/Elgin-Illinois-60124/Verizon-Wireless-Premium-Retailer-Fake-Verizon-stores-are-a-rip-off-Elgin-Illinois-1040886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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