• Report: #1058202

Complaint Review: Verizon Wireless Premium retailer

  • Submitted: Tue, June 11, 2013
  • Updated: Tue, June 11, 2013

  • Reported By: kelly — decatur Illinois
Verizon Wireless Premium retailer
255 West Mound Rd ste c decatur, Illinois USA

Verizon Wireless Premium retailer sold me a used phone without telling me it was used misleading sales decatur Illinois

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Sales rep told me of a deal they were running for the Iphone 4 for $14.99, and told me they were not considered new, I'm thinking because of the new Iphone 5 that came out. Couple days later I find out that all the iphone 4 are free with 2 yr contract and the phone i actually bought was a used phone, not a brand new one. I contacted the store manager and told me he doesnt understand why his rep wouldnt of sold me a used one, and also told me after talking to his rep that he did tell me it was a used or refurbished phone. I explained to him that the rep did not disclose that to me and why on earth would i buy a used one when the promotion was a brand new iphone 4 were free. The only thing the manager said he could do was to replace my phone with a different refurbished phone, NOt happy Verizon customer service can not do anything either since this was a retailer store and not a direct verizon corporate store bull.

This report was posted on Ripoff Report on 06/11/2013 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless-Premium-retailer/decatur-Illinois-62526/Verizon-Wireless-Premium-retailer-sold-me-a-used-phone-without-telling-me-it-was-used-mi-1058202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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