- Report: #1011111
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless
Verizon Wireless777 Big Timber Road Elgin, Illinois United States of America
Verizon Wireless Misleading Information, Bad Customer Service, Early Termination Fees, Unfair Credit Reporting, Dirty Business Practice Elgin, Illinois
The main reason I got the card in the first place was due to the fact that my grand mother was passing away due to pancreatic cancer and I was always on the road driving back and forth from NY to NC and the Internet Card was needed to run my internet business. After the passing of my grand mother and I was back at my home in NC there was no need to have the card anymore, but I was aware of the early termination fees. My main objective that day was to call and cancel instead of being sold on some vacation hold that never was put on hold and sent my account to collections.
I did not receive anything from Verizon at this time, not a notice, not a invoice, not a call, nothing. The card was obviously not being used because I was on a mutual understanding the account wouldn't work even if I tried. I did however, receive a collection notice about 5 months after that phone call to the customer service rep telling me my account was on Hold. Shocked, I immediately call the Bill Collector and he tells me its from Verizon due to early termination fees. I then paid that bill instantly, and asked if it was reported to the credit bureau which I was told it was, and I can ask to have it removed from Verizon. Verizon denied removing it due to the fact that it was My Fault that it was not paid. MAKES NO SENSE, Verizon's untrained lying customer rep told me I did not need to pay anything for 6 months and I get stuck with a bill which I immediately paid and Verizon is telling me its my fault. Verizon told me my account was never set on vacation hold, there was never any notes about it, and I had to pay the month off before it can be set on vacation hold. At least they told me this after everything was already done, and they don't have the courtesy to remove it from my credit report for their failing customer service to inform the customer about what needs to be done instead of TELLING ME, EVERYTHING WAS OKAY AND IT WAS DONE. Here's a tip Verizon, from a Business Owner to a Business Owner. Don't tell your customers about services you can't offer and don't tell your customers everything is okay when it isn't, can't even note an account.
I as the customer should not have to forego spending hours on the phone to sort out their billing system problems. Nor the inability for their customer service/account manager teams to do their job. The simple fair solution is for Verizon to take the ownership responsibility and admit they messed up. If they had billed me correctly in the first place and not forced me to spend countless hours on the phone, we would not be dealing with this situation
Now that I am going for my car loan and I see this con company is making it that much harder I thought I'd share my experience with these frauds. Furthermore, Verizon refuses to remove it off my credit report even though it has been Paid in Full within 1 month of them sending me to collections. The account balance is zero. This is simply not just nor the proper way to conduct business. Verizon Wireless is not out any money they have been paid. I want what is just in the eyes of the state of New York and the United States of America for this account to be removed at once from all credit agencies.
This report was posted on Ripoff Report on 02/08/2013 05:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/Elgin-Illinois-60123/Verizon-Wireless-Misleading-Information-Bad-Customer-Service-Early-Termination-Fees-Un-1011111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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