- Report: #998321
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless
Verizon Wirelessunk Folsom, California United States of America
Verizon Wireless No option to pay when you want when on-line bill notioce comes Folsom, California
When you get your notice to pay your monthly bill, Verizon only allows a 7 day window from the day you access their on-line payment system. SO, if I do not want to pay my bill before the due date, I have to remember to go back on-line within 7 days of the due date.
The result of this practice is that Customers, in order to not be inconvenienced, pay their bills approximately two weeks before they are due. Which in turn results in Verizon putting the money in their bank and accruing interest.
Any other on-line bill payment I use, including behemoth American Express, allows the Customer to choose the payment date.
This is a scam perpetrated by Verizon, a company that produces nothing and is merely a service provider trying to nickle & dime and inconvenience their Customers with any extra charges or aggravation they can devise.
I voiced my concerns to Verizon, got a call from a Customer Svc. Rep who pleasantly told me my only option was to set up automatic bill pay, which is something I do not do or believe in.
This report was posted on Ripoff Report on 01/17/2013 06:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/Folsom-California-95763-1037/Verizon-Wireless-No-option-to-pay-when-you-want-when-on-line-bill-notioce-comes-Folsom-C-998321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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