- Report: #1104086
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless
Verizon Wireless1 Verizon Way New Jersey, New Jersey USA
Verizon Wireless LIES, LIES, LIES New Jersey New Jersey
*Consumer Comment: Let's see, you have no back up plan for running your business...
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Verizon in Foley Al. sold me a Ipad in Feb. 2013. When it was sold to me I was not told if something happened to it they would not mail one out like they do phones. It would have to be mailed back and when they receive it they would mail a replacement. They knew when it was purchased that I was using it for my retail business. This will be the third Ipad in less than 1 yr. The first time it broke I had no way of running my retail business. I had to shut down for 5 days waiting on Verizon to send me a Ipad. They ease dropped on my phone call when when I was talking to my attorney, they sent me on a wild goose chase to the store, only to find out I could not get a replacement to run my retail business. One month later the Ipad breaks again! After taking to many people Jonathan had me talk to Michelle to trouble shoot. She told me to go to the store and promised the store would give me another Ipad. I get to the store in Foley Al. they say NO I have to pay $12.99 to have one shipped to me over night and I have 5 days to ship the broken one back or I would be charged. I received a empty box the next day to mail the broken one back but NO Ipad. To talk to a higher management person it takes up to 48 hrs for them to call you back. In the mean time I have no income for my family for my employees. I was talking to a manager Edna and she dedcided she did not want to talk to me about this issue so she put me off on AJ one of the other employees who would not let me talk back with Edna. The supervisors at the call center tells me to go buy another $500.00 Ipad and return it when I get my repaired one back. That is asking me to LIE to the Verizon stores. Verizon has a way of giving lie after lie to customers and then wants the customers to go to the stores and lie like they do. The training they are given from what I can see is to pass the problem from person to person and give one lie to cover another lie. When I asked for the phone number to the home office I was told by AJ that Verizon had no phone number to give me that all calls go to a switch board. Some of the people you talk to when you dial 611 will tell you they cant give their last name some will give last name. Some will say they cant tell you what location they are in others will tell you the city and state the call center is in. I was even told by one person that they were the highest authority person I could speak to. Apple should know the kind of people they have representing them. Liers, cheaters and people who do not know anything about their products! I was told by some of the support group that they thought I could return it to the store since it was only 10 mos. since I purchased it. They did not even know it had to be shipped back. So how much knowledge does Verizon have with the Apple products? NONE!
This report was posted on Ripoff Report on 12/03/2013 04:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/New-Jersey-New-Jersey-07920/Verizon-Wireless-LIES-LIES-LIES-New-Jersey-New-Jersey-1104086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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