- Report: #934370
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless
Verizon WirelessInternet United States of America
Verizon Wireless $299 damaged phone fee, Internet
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On my next bill I noticed a charge of $299. I called in thinking this must be a mistake. I was informed by the Verizon representative that they tested my iPhone at the Verizon warehouse and determined that water damage had occurred, and that voided the manufacturer's warranty. So they charge the $299 as damaged phone fee. I have tried to reason with Verizon, I had the phone less than a month and it never came in contact with water under my possession. I have called and spoken with 6 different representatives, including 2 managers of the call center, totaling about 4 hours of call time. I have had the Verizon store call twice on my behalf to have them report that they personally saw the phone before we shipped it and it was fire damaged, not water damaged. I was also never informed about this process. I left the store with the understanding that a new phone was being sent, never a thought I could be charged for it. I have asked Verizon Wireless to do one of two things; refund their $299 charge or send me the iPhone back that they claim was water damaged. They will do neither of these. I have had them offer me numerous deals to settle, including up to $200 credit. I did not accept the $200 credit, as they told me it would void my claim for the remaining $99. I've since filed a Better Business Bureau claim, but haven't received a response from Verizon yet.
This report was posted on Ripoff Report on 08/29/2012 01:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/internet/Verizon-Wireless-299-damaged-phone-fee-Internet-934370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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