- Report: #1023750
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless
Verizon WirelessInternet United States of America
Verizon Wireless Changes to original contract signed Internet
*UPDATE EX-employee responds: Stand Corrected
*Author of original report: Evidence of Verizon Unlimited Mobile to ANY Mobile
*UPDATE EX-employee responds: Never been an Unlimited Mobile to any mobile ever
My original contract signed in 2011 had unlimited mobile to ANY mobile phone reguardless of carrier. Throughout the 21 months I have changed my available minutes numerous times between 700 and 1400 minutes depending on our usage. For some reason, my last change from 1400 to 700 anytime minutes knocked off our unlimited mobile to any mobile.
I have spent countless hours speaking to Verizon trying to figure out what is going on with our account. The only thing they are giving me is that it was a "system glitch" and I never should have had unlimited mobile to any mobile. So apparently, I was supposed to e charged for all mobile to mobile calls for the past 21 months. I had them pull my original contract and they have offered now a 50% credit to the overages.
Am I crazy or is this wrong? I believer that they should refund the overages plus any associated taxes for the overages due to the original contract signed. What is going on here and should I seek legal action?
This report was posted on Ripoff Report on 03/05/2013 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/internet/Verizon-Wireless-Changes-to-original-contract-signed-Internet-1023750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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