- Report: #1023750
Complaint Review: Verizon Wireless
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| Verizon Wireless
Internet United States of America |
|
Verizon Wireless Changes to original contract signed Internet
*UPDATE EX-employee responds: Stand Corrected
*Author of original report: Evidence of Verizon Unlimited Mobile to ANY Mobile
*UPDATE EX-employee responds: Never been an Unlimited Mobile to any mobile ever
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After being with Verizon Wireless for 21 months, I all of a sudden was charged almost $300 in voice overages.
My original contract signed in 2011 had unlimited mobile to ANY mobile phone reguardless of carrier. Throughout the 21 months I have changed my available minutes numerous times between 700 and 1400 minutes depending on our usage. For some reason, my last change from 1400 to 700 anytime minutes knocked off our unlimited mobile to any mobile.
I have spent countless hours speaking to Verizon trying to figure out what is going on with our account. The only thing they are giving me is that it was a "system glitch" and I never should have had unlimited mobile to any mobile. So apparently, I was supposed to e charged for all mobile to mobile calls for the past 21 months. I had them pull my original contract and they have offered now a 50% credit to the overages.
Am I crazy or is this wrong? I believer that they should refund the overages plus any associated taxes for the overages due to the original contract signed. What is going on here and should I seek legal action?
My original contract signed in 2011 had unlimited mobile to ANY mobile phone reguardless of carrier. Throughout the 21 months I have changed my available minutes numerous times between 700 and 1400 minutes depending on our usage. For some reason, my last change from 1400 to 700 anytime minutes knocked off our unlimited mobile to any mobile.
I have spent countless hours speaking to Verizon trying to figure out what is going on with our account. The only thing they are giving me is that it was a "system glitch" and I never should have had unlimited mobile to any mobile. So apparently, I was supposed to e charged for all mobile to mobile calls for the past 21 months. I had them pull my original contract and they have offered now a 50% credit to the overages.
Am I crazy or is this wrong? I believer that they should refund the overages plus any associated taxes for the overages due to the original contract signed. What is going on here and should I seek legal action?
This report was posted on Ripoff Report on 03/05/2013 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/internet/Verizon-Wireless-Changes-to-original-contract-signed-Internet-1023750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE EX-employee responds
Stand Corrected
AUTHOR: Zk4au - (U.S.A.)
SUBMITTED: Wednesday, March 06, 2013
I stand corrected in my making my first statement, I did not see that the author lived in Oklahoma. This plan did not apply to every state or in general most states as in the case with mine.
Thanks.
Thanks.
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What's this? #2 Author of original report
Evidence of Verizon Unlimited Mobile to ANY Mobile
AUTHOR: RB703 - (United States of America)
SUBMITTED: Tuesday, March 05, 2013
Verizon discontinues Unlimited Any Mobile pricing plan
July 5, 2012 | By Mike Dano According to research firm Current Analysis, Verizon Wireless (NYSE:VZ) has discontinued its Unlimited Any Mobile offering, which was available in Oklahoma, Arkansas, Louisiana, Mississippi and select markets in Texas, Tennessee and Florida.
Verizon's Unlimited Any Mobile service provided unlimited voice calling and texting to any mobile number in the United States, regardless of service provider. The carrier introduced the service in August 2010 in Texas and Louisiana, and then expanded the service to cover a number of additional markets. The service offered unlimited talk and text to any mobile number, plus 450 anytime minutes, for $64.99 per month.
"This move makes sense given that the new Share Everything plans include unlimited calling and messaging," wrote Current Analysis' Jamie Huff. "In addition, it can be assumed that Verizon determined the new Share Everything plans are more attractive than the Unlimited Any Mobile plans so why complicate its plan structure with a regional offer when the industry is clearly moving toward shared data. Verizon spokeswoman Brenda Raney said that customers currently signed up for Verizon's Unlimited Any Mobile plans will be able to keep the plans, but that the plans are no longer available to new Verizon customers.
http://www.fiercewireless.com/
July 5, 2012 | By Mike Dano According to research firm Current Analysis, Verizon Wireless (NYSE:VZ) has discontinued its Unlimited Any Mobile offering, which was available in Oklahoma, Arkansas, Louisiana, Mississippi and select markets in Texas, Tennessee and Florida.
Verizon's Unlimited Any Mobile service provided unlimited voice calling and texting to any mobile number in the United States, regardless of service provider. The carrier introduced the service in August 2010 in Texas and Louisiana, and then expanded the service to cover a number of additional markets. The service offered unlimited talk and text to any mobile number, plus 450 anytime minutes, for $64.99 per month.
"This move makes sense given that the new Share Everything plans include unlimited calling and messaging," wrote Current Analysis' Jamie Huff. "In addition, it can be assumed that Verizon determined the new Share Everything plans are more attractive than the Unlimited Any Mobile plans so why complicate its plan structure with a regional offer when the industry is clearly moving toward shared data. Verizon spokeswoman Brenda Raney said that customers currently signed up for Verizon's Unlimited Any Mobile plans will be able to keep the plans, but that the plans are no longer available to new Verizon customers.
http://www.fiercewireless.com/
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What's this? #3 UPDATE EX-employee responds
Never been an Unlimited Mobile to any mobile ever
AUTHOR: Zk4au - (U.S.A.)
SUBMITTED: Tuesday, March 05, 2013
There has never been an unlimited plan to any mobile ever. However, what there always has been is "Unlimited Mobile to Mobile" = Meaning you as long as you have Verizon service can call another Verizon Wireless phone number at no charge to your minutes. No ripoff here, I just think you just got mixed up.
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