- Report: #1003410
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless
Verizon WirelessInternet United States of America
Verizon Wireless Early Termination Charges, Bad Customer Service, Inproper Credit Reporting, Unfair business practices , Internet
Verizon Wireless was contacted on numerous times about the account not having been billed correctly. If need be I can furnish CDR records to substantiate. I as the customer should not have to forego spending hours on the phone to sort out their billing system problems. Nor the inability for their customer service/account manager teams to do their job. The simple fair solution is for Verizon to take the ownership responsibility and admit they messed up. If they had billed me correctly in the first place and not forced me to spend countless hours on the phone, we would not be dealing with this situation. It took me over a week to get back to Mrs. F with Verizon simply due to the fact I am extremely busy. To my point about this situation & not having the time to combat this matter.
Furthermore, their collections supervisor (Donald) Minneapolis MN even admitted "this matter should have been addressed and never gone to this level". The account is now paid to a zero balance. Donald took the responsibility and credited the necessary charges/adjustments to the account that should have occurred after my first phone call to customer service. 30 days after this was paid a open collection was reported to all three credit reports. This is simply not just nor the proper way to conduct business. Verizon Wireless is not out any money they have been paid. I want what is just in the eyes of the state of California and the United States of America for this account to be removed at once from all credit agencies.
This report was posted on Ripoff Report on 01/25/2013 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/internet/Verizon-Wireless-Early-Termination-Charges-Bad-Customer-Service-Inproper-Credit-Reporti-1003410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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