My daughters recent phone malfunctioned forced her to revert to her previous older phone. Not a big deal right? She had done this
before. This was NOT an upgrade, just
going back to her older model.
During this switchover, Verizon changed her data plan. Why, who knows. She was promised by the guy at the store that
would not happen. She did the change
online and never authorized the change and does not have permissions to do so.
So fast forward a few weeks.
We identify this weird change to our unlimited plan and called
Verizon. Not once, not twice, not three
times, but at least four times to discus this change. EACH time we were told it was their mistake
and it would be taken care of. We even
have text messages to attest to that fact.
Fast forward again to this week. My daughter still gets alerts on her phone
stating she is getting close to her limit in her data plan. After several call and mis-transfers, I
reached a manager Maria Perez, who promised to look into the matter and call
be back that day. Well, of course that
did not happen. I called again the next
day and got a Supervisor named James fror a call center in WI, or so he said.
Long story short, James admitted several times the fault was
entirely with Verizon, but because I did not respond in time (14 days) to a
letter they sent to me for the change, I was out of luck. It did not matter to James that me, the
CUSTOMER, was being impacted by a mistake that they made, he was only
interested in following procedures, refused to let me talk to his superior,
refused to send in the request for restoral of service, and refused to be of
any help whatsoever. I asked James if he
thought that when a customer has been wronged should the company do everything
possible to restore the mistake and take care of the customer. He flatly said no. In fact, he said no company would do that.
My advice, DO NOT use Verizon. DO NOT trust Verizon if they tell you not to
worry and they will take care of the issue as they are just waiting for the 14
days to run out so they dont have to do anything.
And one last piece of advice for James, stay with Verizon
for the rest of your career as you are not employable to any other Real
company. You, like Verizon, simply dont