- Report: #992380
Complaint Review: Verizon Wireless
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Verizon Wireless MIFI doesn't work and you have to pay for contract anyway , Internet
*UPDATE EX-employee responds: Another route you might take.
*Consumer Suggestion: If you don't have service, it won't work
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I was told a wireless MIFI would work in my area of town despite spotty phone coverage for most wireless carriers. I called for another reason and just asked about MIFI's. That is where it all went wrong. I had to drive into town to find a signal with the first MIFI I received, so they sent me a second one which never worked either. They could tell that I had no signal when they pinged the MIFI. Since then, they have sent 2 more units and 2 new sim cards and so many calls to reset the unit I can't keep count. I called Verizon to cancel and they were to have a supervisor call me within 24 hrs. Never happened. I called again and again and was put off. I finally reached someone who looked into my account and could clearly see my point. My MIFI was useless. She agreed it should be canceled without early termination penalty. I received my bill on line and it was on the bill. I called Verizon again and they agreed it should be credited within 48 hours. Later in the day I received a phone call from a supervisor that said he was denying the credit because a contract is a contract. I couldn't believe it. There is not coverage so the unit will not get me on the internet and keep me there longer than a minute and he says I have to pay the early termination fee. I can tell you I will be looking into a new carrier quickly.
This report was posted on Ripoff Report on 01/06/2013 05:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/internet/Verizon-Wireless-MIFI-doesnt-work-and-you-have-to-pay-for-contract-anyway-Internet-992380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE EX-employee responds
Another route you might take.
AUTHOR: Reth - (United States of America)
SUBMITTED: Thursday, January 10, 2013
Hey Shelley, I can understand your frustration with that whole ordeal. When you buy a service and are told it's going to work you would assume that it will indeed work. Having been an employee with Verizon Wireless, I can suggest another route that you may want to consider in the future. If you find yourself in the same predicament as you are in now where you are outside of your 14 day return policy and the contract is solidified I would actually avoid customer service altogether.
Customer service is going to be able to look at the account and verify the time/date in which the device was activated and confirm that the contract is set in stone. Any cancellation that they do that is outside of your 14 day policy will result in an early termination fee unless approved by their direct supervisor. Most times, this will result in nothing being approved despite your spotty service and will be more infuriating than productive.
Instead, if you're already outside your 14 day return policy, call up their technical support(or asked be transferred there from customer service) and have them put in a ticket for a technician to be sent out. The purpose of this is because in your contract that you had signed(You can find that in your documents section on MyVerizon) there is a clause that states if we're not able to provide service because of a dead zone we can null and void your contract without charging you an early termination fee.
The catch is, 1) The device must still be active and 2) You'll have to wait about a week from the call for a technician to be sent out and test the service. After that is completed, the tech representative will note your account with the findings and customer service will then be able to cancel your service without charging an ETF because of the documentation from our other department confirming your situation. It might take a little longer to get done but this will generally save you anywhere between $175 - $365 depending on your device. I sincerely hope this helps. =]
Customer service is going to be able to look at the account and verify the time/date in which the device was activated and confirm that the contract is set in stone. Any cancellation that they do that is outside of your 14 day policy will result in an early termination fee unless approved by their direct supervisor. Most times, this will result in nothing being approved despite your spotty service and will be more infuriating than productive.
Instead, if you're already outside your 14 day return policy, call up their technical support(or asked be transferred there from customer service) and have them put in a ticket for a technician to be sent out. The purpose of this is because in your contract that you had signed(You can find that in your documents section on MyVerizon) there is a clause that states if we're not able to provide service because of a dead zone we can null and void your contract without charging you an early termination fee.
The catch is, 1) The device must still be active and 2) You'll have to wait about a week from the call for a technician to be sent out and test the service. After that is completed, the tech representative will note your account with the findings and customer service will then be able to cancel your service without charging an ETF because of the documentation from our other department confirming your situation. It might take a little longer to get done but this will generally save you anywhere between $175 - $365 depending on your device. I sincerely hope this helps. =]
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What's this? #2 Consumer Suggestion
If you don't have service, it won't work
AUTHOR: idremhd - (United States of America)
SUBMITTED: Monday, January 07, 2013
The device works great, but you have to be in the service area. Everyone wants great cellphone coverage, no one wants towers built near them. You had 30 days to cancel your contract. You could see that your signal strength was low, you should have sent it back and canceled. You had them swap the unit out, and that was dumb.
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