- Report: #953936
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless
Verizon WirelessInternet United States of America
Verizon Wireless Misleading Representation: cost $1,054.89 for 7 days using the Verizon Jetpack 4G LTE Mobile Hotspot, Internet
*Author of original report: I guess they can do what they want?
I asked the Agent if I would be able to connect my PlayStation 3 Console to the Mobile Hotspot. The Agent said that it wouldn't be a problem and explained how the process works. I was using the Device for 7 days when I received a Welcome Phone call from Verizon Wireless.
The Representative ask me how I like the Mobile Hotspot and also ask me if i want to upgrade to the $80 Plan because I already past my usage. Past my Usage? I really didn't understand what she meant so I went back to the Store I bought the Device from.
Evidently I returned the Jetpack right immediately after the Manager explained to me that my phone Bill would be over $200. 4 days later I received a Bill of $800! I called Verizon Wireless and we agreed that I will pay the $50 I signed up for and they will credit the rest back to my account.
5 days after the call I received a Bill of $1,054.89!!!!! I called again to resolve the issue and they told me the same thing. They will credit the amount so I would just pay the $50. Now my Account is over due and the Problem is still not solved. Great Costumer service! By the way every time I called I had someone else who told me they take care of it!
This report was posted on Ripoff Report on 10/11/2012 06:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/internet/Verizon-Wireless-Misleading-Representation-cost-105489-for-7-days-using-the-Verizon-J-953936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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