- Report: #973664
Complaint Review: Verizon Wireless
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| Verizon Wireless
Internet United States of America |
|
Verizon Wireless "New Scam" Internet
*UPDATE EX-employee responds: No Ripoff
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Verizon Wireless has begun a new policy of charging its loyal customers a $30.00 phone upgrade fee when anyone upgrades their old phone to a new phone regardless if they upgrade to a free basic phone or a $99.00 smart phone.
Verizon states that this new fee helps to offset the cost of smart phone maintenance on the Verizon Wireless networks, but this fee is not exclusive to just smart phones. Those that opt for the free basic cell phone also have to pay this smart phone fee which is what I'm complaining about.
Unlike most of society I don't need to be "connected" 24/7 because I have a life, and not the fake social media life that most have now a days. As such I only need a basic old fashioned phone in the event I get strained on the side of the road, or in the event of a major emergency. As long as there are no emergencies I don't even use my cell phone and instead use our house phone or my office phone.
It is not fair to people like myself, who have been Verizon customers for many, many, many years that we have to pay a $30.00 fee to upgrade to a free basic phone mind you, to offset the cost of those that use smart phones.
Please also note that the $30.00 fee now also applies to anyone that decides to lower the minutes on their call plan, or decides to cancel their service.
This fee is tantamount to price gouging given that we are locked in a worsening economic depression, and have been in one for the past 6 years.
Verizon needs to only charge the $30.00 fee to smart phone users and leave us thrifty basic phone subscribers out of it.
Verizon states that this new fee helps to offset the cost of smart phone maintenance on the Verizon Wireless networks, but this fee is not exclusive to just smart phones. Those that opt for the free basic cell phone also have to pay this smart phone fee which is what I'm complaining about.
Unlike most of society I don't need to be "connected" 24/7 because I have a life, and not the fake social media life that most have now a days. As such I only need a basic old fashioned phone in the event I get strained on the side of the road, or in the event of a major emergency. As long as there are no emergencies I don't even use my cell phone and instead use our house phone or my office phone.
It is not fair to people like myself, who have been Verizon customers for many, many, many years that we have to pay a $30.00 fee to upgrade to a free basic phone mind you, to offset the cost of those that use smart phones.
Please also note that the $30.00 fee now also applies to anyone that decides to lower the minutes on their call plan, or decides to cancel their service.
This fee is tantamount to price gouging given that we are locked in a worsening economic depression, and have been in one for the past 6 years.
Verizon needs to only charge the $30.00 fee to smart phone users and leave us thrifty basic phone subscribers out of it.
This report was posted on Ripoff Report on 11/26/2012 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/internet/Verizon-Wireless-New-Scam-Internet-973664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE EX-employee responds
No Ripoff
AUTHOR: TeeJay - (United States of America)
SUBMITTED: Tuesday, November 27, 2012
There is no ripoff here. This is NOT A SMARTPHONE upgrade fee, but an upgrade fee, period. Also, another reason why they are now charging this upgrade fee, like EVERY other carrier out there, is specifically because of people like you, who only want their "FREE" basic phone. Do you think it costs $0.00 to manufacture your so-called free phone? Who pays for the parts and labor to make your "free" phone?
Again, Verizon is the last of the major carriers to charge an upgrade fee. Sprint does it, AT&T does it, T-Mobile does it, etc.
It's a fee you pay every 2 years or so when you decide to upgrade. It's a small fee to pay for good cell service. There is a reason why there are fewer and fewer "basic" users around any more. It's because they are not making the company money. In order for Verizon to stay in business, they need money, and fees are part of it. Also, free phones will be going away as well. I don't know of any company that makes money from giving things away for free.
This is just business.
Again, Verizon is the last of the major carriers to charge an upgrade fee. Sprint does it, AT&T does it, T-Mobile does it, etc.
It's a fee you pay every 2 years or so when you decide to upgrade. It's a small fee to pay for good cell service. There is a reason why there are fewer and fewer "basic" users around any more. It's because they are not making the company money. In order for Verizon to stay in business, they need money, and fees are part of it. Also, free phones will be going away as well. I don't know of any company that makes money from giving things away for free.
This is just business.
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