Verizon Wireless Sold me a LEMON LG ALLY then made excuses for problems on phone til past exchange time allowed , Internet

I have had numerous problems with my Ally phone- spontaneous disruptions with text messaging where my texts will not go through, although successful just seconds beforehand, my cellphone not working after performing recommended verizon updates, and most recently I lost everything on my SD card.  I have performed many hard starts where verizon had me basically wipe my phone clean and start from scratch where I lost valuable information and still had software problems.  Recently, when my SD card suddenly quit working- and I do mean suddenly because I woke up and upon glancing at my nightstand in the morning noticed an error message in the upper lefthand corner warning me that my SD card was removed, I was given the option to have a new Ally sent to me in order to rectify the problem.  Well, guess what? It did not fix anything.  Apparently my former Ally erased/ruined my SD card.  Wonderful.  Verizon was not going to anything for me. It was basically an 'oh well' attitude from them until I urged them to do something about it. So, they said they would send me a new SD card...wow! All my memories lost on their equipment- no explanation and they are going to give me a $10 card. How extraordinary! So I request monetary compensation- a discount to my bill to make up for their inadequate service and equipment and they give me a one time $10 discount on my bill. Super. That's how they treat 20+ year loyal customers. It's a joke.

This is nothing unusual.

ALL carriers do phone replacements for any warranty issue with "refurb" phones.

It is a scam.

Especially if you are outside your basic warranty and use your "insurance". What a joke. You pay like $7.95 a month which is $95 in the first year, they you file a claim and have to pay a $50-$100 "deductible" to get a "refurb" phone!

You can buy those refurbs outright for that same $50-$100 online all day long without paying the monthly "insurance" fee. Or, you can upgrade just about anytime to a different phone for FREE but you have to extend the contract.

Nowadays, ALL phones are junk. They are built in 3rd world sweatshops with child labor, etc. That $500 phone has a "cost" of about 20 bucks, regardless of what some stuffed shirt tells you.

It is a huge rip off all the way around.

I went through the same thing with Sprint on a Sanyo Katana Eclipse. replaced 4 times with "refurbs" in the first year, still not right. But I solved that problem. I will NEVER buy another phone from any carrier again, and I will never buy the "insurance" again. I troll Ebay for compatible phones, and buy them for pennies on the dollar, new or like new with warranty through Ebay and Ebay sellers. They when a phone takes the dump, I just carry it in to my carrier and have them activate it [for free].

Problem solved.

You seem to be experiencing the same problem as a lot of other posters on this website have.  One suggestion I'd make is for the future...before purchasing any cell phone...check out both the customer reviews on Verizon's website, but also some other websites, such as, "cnet".  You can also see the reviews by those who do professional reviews of cell phone products (and plans).

See if people are reporting the same problem (or problems) with a particular phone, as well as, what positive comments are made.  This is obviously NOT going to be a sure-fire guarantee that a particular cell phone is going to be mostly problem-free, but at least it's a starting point.

One thing I'm curous about is how long after you first received the brand new phone did Verizon replace it with that "like new" phone?  Supposedly, Verizon provides a 1 year warranty on their phones...but...does your terms of contract with them state they are permitted to replace it with a used, "like new" phone...despite your having paid regular retail price for a brand new one?

Went to Cleveland, TN store with both phones.  The manager Sara had not received a call to expect me so she said. I POINTED to the very girl who told me my emails were the problem in the past. The manager would not turn to see who I had indicated gave me bogus information. My 'new' phone which is actually a 'certified like new' (and I have the photo to prove it) phone has already begun day one with a hard reset because the contacts could not be completely transferred from old (bought brand spanking new) phone to my new 'like new' phone. 

This store manager Sara began 'explaining' what was wrong, but when I mentioned, 'So that's the problem?', she immediately began explaining all over again but beginning her statement with, 'No, it's ........' so I would again say, 'So that's the problem?'  This game repeated many times until she finally agreed that 'yes' what she was telling me about the phone was indeed the problem.  The contacts did transfer, but not completely.  She had to 'hard reset' to begin again to make it transfer 'all' contacts. This finally happened after I said, 'So this is the problem or is there yet another thing I have supposedly done to this 'like new' phone to cause this not to work too?' Hmmmm hard reset on day one.  Soon will see what else doesn't work as I have no expectations whatsoever for a positive outcome.  This is my only recourse so that I do not become disappointed yet again.  I had asked her to help me change the sound which she said she would do, but in the end would not help with this either. I called a friend to walk me through that process after I got home.

Have no contacts in one section of my phone now, but lots of contacts in another section. If I want to text a friend, I have to go find them in another area rather than messaging to find them now. Will update again later.