• Report: #668650

Complaint Review: Verizon Wireless

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  • Submitted: Mon, December 06, 2010
  • Updated: Thu, February 17, 2011

  • Reported By: Sharmon — Georgetown Tennessee United States of America
Verizon Wireless
Internet United States of America

Verizon Wireless Sold me a LEMON LG ALLY then made excuses for problems on phone til past exchange time allowed , Internet

*Consumer Comment: Another Ally user with problems.....

*Consumer Comment: ALL carriers do in warranty replacements with "refurb" phones.

*Consumer Comment: A suggestion if I may...

*Author of original report: Verizon Wireless Sold me a LEMON LG ALLY then made excuses for problems on phone til past exchange time allowed , Internet

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Purchased new LG Ally from Verizon store on Highway 58, Chattanooga, TN - July 2010.  They supposedly moved all my contacts from my Sprint phone to this phone.  (PS was with Sprint 10+ yrs & already regret leaving) One week of trying to find some of my contacts, I had to manually get them from my old phone and put a lot of them into new phone.


I was told by the Highway 58 (Chattanooga) location they were out of stock for the cover for my new LG Ally but to check back.  I checked back the next week... they had one and sold it already.  I gave them my contact information and asked that they hold one and call me to come get it.  I never got a call they had gotten one in stock.


Could not make or receive calls from my home with new verizon LG Ally phone. Was told to dial a certain number to upgrade roaming for it to work.  Did this several times to no avail.  Tried texting photos to a friend, but not able to access this feature either within first month of purchase. 


Visited several different verizon stores for issues to be resolved some of which include: Ooltewah / Collegedale, Tennessee;  Cleveland, Tennessee; Chattanooga (Highway 58, Hixson, & East Brainerd), Tennessee.  There have been three hard resets performed in these locations.  I purchased a case for my phone at the Hixson store after the 2nd hard reset.


One visit I was told that the reason my phone said it had low storage space was that I had too many emails.  I deleted all my emails from home and this did not resolve the issue entirely.  It did stop the low storage notice for about a week. 


Another visit I was told my call log was full and I had not deleted old calls.  My current bill dated to be due 12/16/10 shows I used 97 minutes out of 450 allowed.  All prior month bills are similar in talk time as well.  I deleted the entire call log list.  This stopped the issue for approximately 3 days. 


My friends and family began asking me why I was not replying to their text messages.  Why? Because they were not coming in for me to see them.  Weeks of text messages are now being lost in cyberspace. 


I am a designer and work from home and have lost customers due to their inability to contact me as I use my cell for business.  I have had to leave home to send text photos of final product for my customer to approve before shipping it.  I have no idea how many customers I have lost at this point. This is my busiest season of the year and I know the economy is bad, but it was bad last year too and I didn't do this poorly.


After deleting all the text messages in my phone due to receiving the message 'your text memory is full', I still receive this message along with 'storage space is low'.  My phone makes an annoying sound and vibrates every few seconds but does not have the ability to receive any actual text messages.  Some message would go out but it was hit and miss.  Phone calls are still not able to be received or sent from my house either. 


The last visit (almost 2 hours) in the Verizon store in Hixson, Tennessee, verizon finally decided my phone was indeed a lemon and agreed to FED EX another one to me.  Three days later I received a 'like new' phone to replace my 'brand new' four month old lemon phone.  Included was a postcard with a 4 step process telling me how to switch the contacts & all other information from the lemon phone to the 'like new' one.  If any questions to visit their website.  Website was no help whatsoever.


A call to tech support was made asking if I could receive some type of credit to my account for all my troubles.  I was told they only have record of my visit to one Verizon store only one time so they could not see how I should ask for a credit.  I argued for an hour and finally spoke with a supervisor who said, "Without proof of these visits, it's beyond my ability to credit anymore than $30 to you. We only show the one visit when they replaced your phone." ( Be warned out there::: When you sign into the kiosk for your place in line, this does not confirm you were ever there. )


A phone call that lasted well over three hours with 'Natalie' (who by the way was a nice person) tried her best to walk me through what was suppose to be a simple four step process.  I lost count how many times I moved the battery back and forth.  Oh, the 'like new' phone does not come with a battery, you have to move your SD card & the battery yourself too.  I know this call took this long as I made comments on my facebook page as the call progressed.   I was literally brought to tears during this process when it could not be successful dispite my following her many more than 4 step instructions to the tee.


I am at the point now where I am instructed to take both phones to the Cleveland, Tennessee store where the manager 'Sara' will be expecting me for them to do the necessary changes for my 'like new' phone to be fully functional.  This would be the same location where I was told my emails were the culprit causing my phone these issues, yet there is no record of my ever being there before. 


In closing my personal note is this: Verizon has gotten way too big for their britches and need to be taken down a notch where customer service is concerned. Phone bills are extremely expensive for their services.  To cancel a contract with them, they have jacked up that price so high that anyone would be an idiot to pay their way out and verizon knows it too.  Only folks that have more money than sense could afford to run like the wind away from verizon so soon after getting upside down with their junk phones.  Updates to follow...  


This report was posted on Ripoff Report on 12/06/2010 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/internet/Verizon-Wireless-Sold-me-a-LEMON-LG-ALLY-then-made-excuses-for-problems-on-phone-til-past-668650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Another Ally user with problems.....

AUTHOR: jennifer - (United States of America)

I have had numerous problems with my Ally phone- spontaneous disruptions with text messaging where my texts will not go through, although successful just seconds beforehand, my cellphone not working after performing recommended verizon updates, and most recently I lost everything on my SD card.  I have performed many hard starts where verizon had me basically wipe my phone clean and start from scratch where I lost valuable information and still had software problems.  Recently, when my SD card suddenly quit working- and I do mean suddenly because I woke up and upon glancing at my nightstand in the morning noticed an error message in the upper lefthand corner warning me that my SD card was removed, I was given the option to have a new Ally sent to me in order to rectify the problem.  Well, guess what? It did not fix anything.  Apparently my former Ally erased/ruined my SD card.  Wonderful.  Verizon was not going to anything for me. It was basically an 'oh well' attitude from them until I urged them to do something about it. So, they said they would send me a new SD card...wow! All my memories lost on their equipment- no explanation and they are going to give me a $10 card. How extraordinary! So I request monetary compensation- a discount to my bill to make up for their inadequate service and equipment and they give me a one time $10 discount on my bill. Super. That's how they treat 20+ year loyal customers. It's a joke.
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#2 Consumer Comment

ALL carriers do in warranty replacements with "refurb" phones.

AUTHOR: Steve - (U.S.A.)

This is nothing unusual.

ALL carriers do phone replacements for any warranty issue with "refurb" phones.

It is a scam.

Especially if you are outside your basic warranty and use your "insurance". What a joke. You pay like $7.95 a month which is $95 in the first year, they you file a claim and have to pay a $50-$100 "deductible" to get a "refurb" phone!

You can buy those refurbs outright for that same $50-$100 online all day long without paying the monthly "insurance" fee. Or, you can upgrade just about anytime to a different phone for FREE but you have to extend the contract.

Nowadays, ALL phones are junk. They are built in 3rd world sweatshops with child labor, etc. That $500 phone has a "cost" of about 20 bucks, regardless of what some stuffed shirt tells you.

It is a huge rip off all the way around.

I went through the same thing with Sprint on a Sanyo Katana Eclipse. replaced 4 times with "refurbs" in the first year, still not right. But I solved that problem. I will NEVER buy another phone from any carrier again, and I will never buy the "insurance" again. I troll Ebay for compatible phones, and buy them for pennies on the dollar, new or like new with warranty through Ebay and Ebay sellers. They when a phone takes the dump, I just carry it in to my carrier and have them activate it [for free].

Problem solved.

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#3 Consumer Comment

A suggestion if I may...

AUTHOR: spc3rd - (USA)

You seem to be experiencing the same problem as a lot of other posters on this website have.  One suggestion I'd make is for the future...before purchasing any cell phone...check out both the customer reviews on Verizon's website, but also some other websites, such as, "cnet".  You can also see the reviews by those who do professional reviews of cell phone products (and plans).

See if people are reporting the same problem (or problems) with a particular phone, as well as, what positive comments are made.  This is obviously NOT going to be a sure-fire guarantee that a particular cell phone is going to be mostly problem-free, but at least it's a starting point.

One thing I'm curous about is how long after you first received the brand new phone did Verizon replace it with that "like new" phone?  Supposedly, Verizon provides a 1 year warranty on their phones...but...does your terms of contract with them state they are permitted to replace it with a used, "like new" phone...despite your having paid regular retail price for a brand new one?

 

 

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#4 Author of original report

Verizon Wireless Sold me a LEMON LG ALLY then made excuses for problems on phone til past exchange time allowed , Internet

AUTHOR: Sharmon - (United States of America)

Went to Cleveland, TN store with both phones.  The manager Sara had not received a call to expect me so she said. I POINTED to the very girl who told me my emails were the problem in the past. The manager would not turn to see who I had indicated gave me bogus information. My 'new' phone which is actually a 'certified like new' (and I have the photo to prove it) phone has already begun day one with a hard reset because the contacts could not be completely transferred from old (bought brand spanking new) phone to my new 'like new' phone. 

This store manager Sara began 'explaining' what was wrong, but when I mentioned, 'So that's the problem?', she immediately began explaining all over again but beginning her statement with, 'No, it's ........' so I would again say, 'So that's the problem?'  This game repeated many times until she finally agreed that 'yes' what she was telling me about the phone was indeed the problem.  The contacts did transfer, but not completely.  She had to 'hard reset' to begin again to make it transfer 'all' contacts. This finally happened after I said, 'So this is the problem or is there yet another thing I have supposedly done to this 'like new' phone to cause this not to work too?' Hmmmm hard reset on day one.  Soon will see what else doesn't work as I have no expectations whatsoever for a positive outcome.  This is my only recourse so that I do not become disappointed yet again.  I had asked her to help me change the sound which she said she would do, but in the end would not help with this either. I called a friend to walk me through that process after I got home.

Have no contacts in one section of my phone now, but lots of contacts in another section. If I want to text a friend, I have to go find them in another area rather than messaging to find them now. Will update again later.

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