- Report: #985878
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless
Verizon WirelessInternet United States of America
Verizon Wireless Verizon Wireless takes large unauthorized bank payment from Disabled Vet and creates severe hardship leaving him with no food money Internet
*General Comment: ?????
*Author of original report: Problem resolved by Verizon Wireless
*Consumer Comment: Verizon
*General Comment: Well gee, Josie...
*Consumer Comment: 2 of the best team rebutt has to offer
*Consumer Comment: With "faithful and loyal" customers like you, Verizon doesn't need enemies..
*Consumer Comment: You are probably stuck.
The first of December Verizon turned off my account which was past due by $499.16. I went on their automated phone system and notified them that a payment will be made by the 10th of December. (This was a payment notification, not a payment arrangement).
On Dec 8th a credit card payment of $249.58 was made online by my daughter for the minimum due to restore service (within the payment notification time frame).
On Dec 10th Verizon withdrew another $249.58 from my personal checking account (I do not have AutoPay setup and never have). This was unauthorized and it over-drafted my account by $249.58 plus the overdraft fees totaling $43.46
I contacted Verizon and explained. They have done nothing but pass me from one person to the next. They have committed to have someone call me back on 4 different occasions with no callbacks at all. As of today, Dec 22nd, I called them again and they said the transaction will remain on my account. She did say she would have a supervisor call me back in 15-20 minutes. That was at 11;06am and it is now 12:35pm.
Because of this transaction my bank account will be shut down and I will sent to credit collection. I live on a very modest amount of disability income and I need to be looking for a job. I have no food in the house now and Christmas won't exist at all. I was going to use my next disability deposit to pay for licence tag renewal so I can go job hunting. Now any VA Disability payment will be sucked up to cover the negative balance.
I have been a faithful and loyal customer of Verizon and now I feel they have failed me. They have shown no concern of remorse for their mistake and the hardship is has caused me.
I think this should be grounds to be released from their contract so I can obtain cellular service from another company that is more affordable. I can get the same services from a competitor for $69 per month versus $149 per month from Verizon.
I also think they should be investigated for making unauthorized online payments. I would assume that I am not the only one they have done this to.
If their is anyone out their than can give me some legal advice how to break my contract without penalties, I would appreciate the help.
I will send copies of this post to all TV stations in Atlanta, also to my congressional representatives and any other action groups i can find online. This is an issue of principle. Which seems to a lost in today's consumer marketplace. Companies continue to abuse their customers and get away with it.
This report was posted on Ripoff Report on 12/22/2012 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/internet/Verizon-Wireless-Verizon-Wireless-takes-large-unauthorized-bank-payment-from-Disabled-Vet-985878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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