- Report: #1144922
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless
Verizon Wireless Data Usage Scam Nationwide
*Consumer Comment: Verizon Wireless Attempt to Increase Data through e-mail warning
*Consumer Comment: One way to test
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I use a Verizon MiFi device for internet service. The device is installed on only one computer and there are no other computers that connect to it. It is password protected. In April 2013, our internet data uage with Verizon suddenly doubled for absolutely no apparent reason, even though our computer usage pattern did not change at all from what it had been for the previous 4-5 years. (Our computer and data usage had been very consistent for previous several years.) I called Verizon to try to figure out what happened. They had no explanation but sold us on adding 2 more GB of data each month to our plan to make sure we didn't have usage overages.
From there, even though our computer usage still did not change, our data usage magically went up another additional 2 GB about every 2-3 months. In a year's time, even though our computer usage did not increase, we went from supposedly using less than 10 GB per month to using 16 GB per month and now we are getting warnings that we will exceed 16 GB this month.
My computer has a data usage monitor on it and it states that I use about 7.5 GB per month of data---which is consistent with what Verizon showed I used for th previous 4-5 years prior to it suddenly jumping in April 2013. Verizon ignores that fact and says my computer data monitor usage is not correct.
I have called Verizon and talked with them numerous times, trying to get to the bottom of what is going on. They still have no exlanation other than telling me I need to add more data usage--even though every time I add 2 more GB, I magically exceed 2 GB more even though my computer habits do not change. (I do not download videlos or watch movies on computer or do anything that would warrant anywhere near the data they say I use. I have had this confirmed by computer technicians. )
I would like to see Verizon come clean about data theft. I am on board to join anyone else who would like to take action to make this happen. I believe Verizon will continue this practice if they are not reported and an investigation is not launhed.
This report was posted on Ripoff Report on 05/07/2014 08:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/nationwide/Verizon-Wireless-Data-Usage-Scam-Nationwide-1144922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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