• Report: #1144922

Complaint Review: Verizon Wireless

  • Submitted: Wed, May 07, 2014
  • Updated: Mon, May 12, 2014

  • Reported By: Cindy — Salem Oregon
Verizon Wireless
Nationwide USA

Verizon Wireless Data Usage Scam Nationwide

*Consumer Comment: Verizon Wireless Attempt to Increase Data through e-mail warning

*Consumer Comment: One way to test

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I use a Verizon MiFi device for internet service. The device is installed on only one computer and there are no other computers that connect to it. It is password protected. In April 2013, our internet data uage with Verizon suddenly doubled for absolutely no apparent reason, even though our computer usage pattern did not change at all from what it had been for the previous 4-5 years.  (Our computer and data usage had been very consistent for previous several years.)  I called Verizon to try to figure out what happened. They had no explanation but sold us on adding 2 more GB of data each month to our plan to make sure we didn't have usage overages.

From there, even though our computer usage still did not change, our data usage magically went up another additional 2 GB about every 2-3 months.  In a year's time, even though our computer usage did not increase,  we went from supposedly using less than 10 GB per month to using 16 GB per month and now we are getting warnings that we will exceed 16 GB this month.

My computer has a data usage monitor on it and it states that I use about 7.5 GB per month of data---which is consistent with what Verizon showed I used for th previous 4-5 years prior to it suddenly jumping in April 2013. Verizon ignores that fact and says my computer data monitor usage is not correct.

I have called Verizon and talked with them numerous times, trying to get to the bottom of what is going on. They still have no exlanation other than telling me I need to add more data usage--even though every time I add 2 more GB, I magically exceed 2 GB more even though my computer habits do not change. (I do not download videlos or watch movies on computer or do anything that would warrant anywhere near the data they say I use. I have had this confirmed by computer technicians. )

I would like to see Verizon come clean about data theft. I am on board to join anyone else who would like to take action to make this happen. I believe Verizon will continue this practice if they are not reported and an investigation is not launhed.

 


This report was posted on Ripoff Report on 05/07/2014 08:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/nationwide/Verizon-Wireless-Data-Usage-Scam-Nationwide-1144922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Verizon Wireless Attempt to Increase Data through e-mail warning

AUTHOR: John - ()

I monitor an assist a friend who is 74 years old and a Verizon Wireless customer in the Boston area.  On 04/12/2014 @ 08:36 he received an e-mail from Verizon Wireless stating that "your account has used approximately 90% of your user data allowance for this month. 

Your monthly data allowance will reset on the 24th".  When I checked his account a found that he had only utilized 469.09 for shared use of 1024 MB available. 

I logged into Verizon Wireless and went into a live chat session with David J., I explained the disparity in the message and the amount of data remaining, his only concern was to continue to reiterate that for $10.00 dollars additional a month, $20.00 the first month as you pay going forward, he could increase my data to 2 MB.  He finally explained that Verizon was aware of the problem of the improper e-mail regarding the data usage message and they were working on it.  I asked for an e-mail to be forwarded to me when the problem was corrected, he then tried to sell me an additional 1 MB of data again. 

My friend had openned the e-mail and if not for the delay on the link to Verizon Wireless he would have increased his data.  I have forwarded complaints to the FCC, and received only platitudes from Verizon Wireless, explaining that it was due to an issue of the customers new i-phone.  Verizon Wireless has also refused to forward two transcripts of conversations.

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#2 Consumer Comment

One way to test

AUTHOR: MochaG - ()

Just curious. Could you and have you ever changed the password on your access to hot spot (MiFi)? If so, change the password again and monitor your data usage again for a couple months.

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