Verizon Wireless Tried to charge me for service after I cut them off(switched to new company) Bill says  Nationwide

If you drop Verizon Wireless as a carrier pay attention to the last/final bill you get! Also if you choose to keep your number make sure you port(move) it weeks NOT days before your new billing cycle start date! I decided to change cell phone carriers due to the competition's lower prices. In the middle of November while I was still a Verizon customer, I called customer service to ask how I would go about keeping my own number after I went to a new company. The rep was very helpful and explained to me how easy it was and also told me as long as I ported my number before the 2nd of the next month, I would not have new charges. When the rep finished the instructions I even read back what she said just to be sure I had it right and understood her and she said I did. I ported my number to the new carrier on Nov. 16th. A couple of weeks into December, I received a "past due" bill for the monthly amount I normally paid when I was a customer. Now mind you,I had no outstanding balance because my payments were up to date but I knew I owed them money for using the phone up until it was cut off. I almost just paid it to be done with it but then I thought about a few things so I called customer service. The first rep was all ready to take my payment but when I asked about the balance not reflecting the service that wasn't in use, she had no explanation or answers. She was getting aggravated and was basically telling me I owed it from the previous month(Nov.) and needed to pay. She even told me that the info she was viewing shows the number was ported on Dec 3rd but I know it was done on Nov 16th. So I said "ok" and asked to be transferred to financial services.

Of course I was asked first how I was paying and told the amount due. Yet when I had the same question and some others listed below, I was told that the reason for the amount due was because "maybe" the number was ported too close to the date of the new billing cycle. I could tell he was getting an attitude too because he had no explanations nor could he answer my questions he just wanted me to pay but I wasn't giving in. Then in the middle of me trying to explain they had the porting date wrong,he cuts me off and tells me that is a customer service issue. Then without further word from him I was abruptly transferred back to customer service. Oh how convenient that the exact date I'm being told(Dec. 3rd) I ported the number on is the day after the due date for porting the number therefore the start date of me generating a new bill : ) These are the following questions nobody could answer: 1. Why am I being charged for half a month(18 days) of service that I did not receive/use from Verizon? 2. If the number was NOT ported on Nov 16th, then how can they explain there being zero activity (texts, calls,web use) on the phone after that date ? If the number was ported on Dec 3rd as they claim, wouldn't there be activity on the phone up until the 3rd ? 3. Since they claimed the number was ported at the beginning of the next month, then why isn't the bill doubled? Remember, according to Verizon the bill is "past due" and the porting occurred(according to Verizon) after Dec. 2nd which is the due date I was told to port the number before so I didn't get new charges. 4. Why did I not receive a bill for the previous month(Nov) but now it is "past due" after being given to me almost a month later? I know I used the Verizon phone from the beginning of the month until the middle of the month, so I had every intention of paying my bill just as I had in the past.

My issue was paying for the service I DID NOT USE AFTER I dropped Verizon and my number was ported. I ended up being on the phone for over an hour and bounced from person to person before I spoke to somebody that actually listened to my questions and concerns and took the time to help me. This rep told me she could see how I came to have such questions. Funny enough, she also told me her info showed the number WAS ported on Nov 16th and that she didn't understand why I was told otherwise. She said she could even understand the amount I was disputing being due if say, the porting was done several days before the new billing cycle -but not 18 days before. I find it funny that when I was a customer for 10+ years I A: Never had to wait that long to resolve and/or ask about something and B: Never had such rude customer service reps on one call. I only reported one rep once in the entire 10+ years a while ago for actually arguing with me and being rude over giving me a credit that was due to me.