- Report: #316717
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless
Verizon WirelessNationwide U.S.A.
Verizon Wireless Unfair billing for incoming solicitors calls Nationwide
*Consumer Comment: Not to happy either
*Consumer Comment: Because I like to read this site.
*Consumer Comment: John from Mesa, AZ
*Consumer Comment: just an average person...
*Consumer Suggestion: Solutions.
*Consumer Comment: shills?
*Consumer Comment: comment
*Consumer Suggestion: Keep telemarketers from calling
*Consumer Suggestion: Verizon bills for
*Consumer Comment: I know I don't get it either
*Author of original report: didnt you read my complaint?
*Consumer Comment: No ripoff here. You are always charged for all airtime with exception of calls to carrier.
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When i recieved my first bill it was for $54.00, I thought this to be starnge since i rarely use the phone, I went to the Verizon store and they told me that i had gone over the 450 minutes, but they couldnt show me the calls i had made. Even though i thought this was strange i paid the bill anyway. The next months bill came and it was for $63.00, now i knew something was wrong because i simply do not use my phone often and i recieve few phone call, i was thinking my minutes used should be more like 300 or 350.
Again i complained to Verizon and again they gave me the same run around. They suggested that i register online and open an account, that way i could see all my calls made and recieved, they also told me to call Verizon and tell them the problem and they would give me credit for the phone solicitor calls I took their advice , opened an account and to my surprise they had billed me for all the incoming phone solicitor calls, I had about 80 incoming calls from phone solicitors, calls i never spoke to people, calls that were recorded messages, calls i hung up on immediately, some of the calls didnt even have a phone number they were UNAVAILABLE.
This tells me that Verizon bills you for every call that comes in regardless of who it is or how long the call is, in other words if you answer the phone and immediately hang up you are billed for one minute, after 80 solicitors thats adds up to 80 minutes and if that 80 minutes goes over your 450 minutes allowed then you are billed for $.45 a minute. It's a Rippoff, its a way for Verizon to really cash in on your bad luck of recieving phone solicitor calls.
I called Verizon and complained, they didnt seem to really care about my problem, they simply told me thats the way it is, anytime your phone rings and you open the flip on your phone they automatically charge $.45, regardless if you talk or not.
I asked for help and their suggestion was "well dont answer the phone", i was shocked, i have a phone and you dont want me to answer it? Then he suggested i get the numbers blocked, so i asked him how do i block a number that listed as UNAVAILABLE? He could not answer my question. Again this tells you that they really dont care about the problem or the costs to the customer. A decent company would not charge a person for solicitor calls, especially if they didnt even have a number and were listed as UNAVAILABLE.
I get these stupid phone solicitors calling me all the time, many are listed as unavailable number, this is costing me money and Verizon is making money off customers bad fortune . Verizon doesnt care about their customers. I consider Verizon as a rippoff company. I advise all readers to avoid Verizon Wireless.
This report was posted on Ripoff Report on 03/10/2008 11:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/nationwide/Verizon-Wireless-Unfair-billing-for-incoming-solicitors-calls-Nationwide-316717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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