- Report: #943437
Report - Rebuttal - Arbitrate
Complaint Review: Verizon wireless
Verizon wireless20 Alexander Drive Wallingford, Connecticut United States of America
Verizon wireless Paying through the nose due to employee mistake, no refund or help offered Wallingford, Connecticut
We went to the verizon retail store wheree we signed up and found that the girl who set up our plan did it incorrectly. She kept my brother on his original plan and set me up on my own individual plan but set it up as a shared plan. So essentially, it was a plan within a plan as Josiah, a very helpful employee found out and explained to us. So here we are paying almost double what we ought to be every month.
With the shared plan we have it shold only cost us a little but over $80 a piece each month and we have now overpaid by almost $400!!!!!!!!! Josiah had called customer service for us and they offered us a piddling $60 back on our bill. That does not make up for the hundres of dollars we have now overpaid because of an employee who we found out has made the SAME mistake with many other customer accounts.
My brother called customer service but they said they could not and would not help him out. They flat out accused of him of trying to get out of paying the bill simply because he could not afford it. They would not listen to the fact that this employee made a mistake. I just want to refunded the difference between what we paid and what we should have paid.
This report was posted on Ripoff Report on 09/19/2012 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-wireless/Wallingford-Connecticut-06492/Verizon-wireless-Paying-through-the-nose-due-to-employee-mistake-no-refund-or-help-offer-943437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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