Verizon wireless My account was closed without permission, Internet
after being a customer with Verizon wireless for about two weeks. I experience so many different problems than I ever have in my life. The first incident started two days after the account was opened. A request was made for me forward documentation regarding my business, which I had no problem doing. After my documents were received my account was back in good standing with Verizon wireless. So at this point in time, I thought everything was rectified and we would not have any more issues three days went by with no issues.
Day four our service was suspended once again we were requested to send the same documentation that we did before, which they stated they never received. So without hesitation to comply with the request. We forwarded the documentations once again to the appropriate team via fax machine and email. After 24 hours, I was contacted with an apology stating that they overlooked the documentation from the previous incident. At this point in time. The service was restored once again.on day six.
I received a call for the financial services department stating that my account was in collections. I stated to them. This is impossible. We are new customers and we have not received any phone bills. At this point in time I requested to speak to a supervisor. The supervisor stated to me that the information was inaccurate and they apologize for the inconvenience. At this point in time. I thought all problems once again were corrected. on day 8 I received a phone call stating that I needed to send documentation to validate my business entity.
At this point in time I was very aggravated because I sent it to them. More than four times. I stated to the representative please read your notes. After one hour on hold. The representative came back stating that there was a mistake and he was going to fix it and make sure that it did not happen again. At this point in time I felt very at ease because I believe the person who I was speaking to. One full week went by without issues. On the second week the issues started from the beginning.
Verizon wireless has crippled my business because our business requires that have communications to communicate with our employees and our valued customers. After all these incidents. I was completely fed up and decided to move my account to another service provider, I must say the customer service is outstanding. But the service reception life is not the best. I hope one day Verizon wireless can all be on the same track when it comes to notations on the accounts. If you're thinking about opening a business account, be prepared for a lot of problems and hassles
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