- Report: #1066462
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Complaint Review: Verizon wireless
Verizon wirelessInternet USA
Verizon wireless double charged & refused to refund money, rude ignorant & apathetic Internet
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I paid my verizon bill on 6/27..on 7/1 verizon pulled the same amount out of my other checking account. I called them on 7/1 to straighten this up, the representative appologized for THEIR mistake & issued a refund supposedly to be refunded on 7/2. on 7/3 verizon shut off my service. after about 25 minutes of argueing with the boneheaded rep they turned my phone back on. today is 7/12 & I still have not recieved my money back but verizon insists that it was returned. the reps & supervisor I have dealt with are rude & uncareing & just generally not very sharp. I have never had any company treat me as bad as Verizon on this issue. I talked to a verizon Rep on 7/11 who told me the refund would be in my bank the morning of 7/12.....no money...the verizon supervisor I talked to today said its my fault & my Banks fault...I just dont see it that way
This report was posted on Ripoff Report on 07/12/2013 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-wireless/internet/Verizon-wireless-double-charged-amp-refused-to-refund-money-rude-ignorant-amp-apathe-1066462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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