- Report: #1053105
Report - Rebuttal - Arbitrate
Complaint Review: Verizon
VerizonBrentwood, Tennessee USA
Verizon Verizon phone insurance deceptive sales practices Franklin Tennessee
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Verizon never informed me that the insurance had a deductible. In fact, they sold the insurance rather clearly that it did not "I use it all the time, phone breaks, they send a new one the next day". Statements like that we made by the sales person at the time of sale and by the reps at the call center (I called in later to get it on a second phone because of the way they sold it).
In addition, they never mention that the insurance is provided by Asurion. A company I am very familiar with and would never to do business with.
I have fixed three seperate iPhones and dozens of computers and would never want (or need) to pay for this type of insurance knowing there is a $170 deductible. For $10 a month I figure, what the heck, it'll save me a couple hours. In addition, they way they sold the insurance as all inclusive made it appealing.
This report was posted on Ripoff Report on 05/22/2013 06:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/Brentwood-Tennessee/Verizon-Verizon-phone-insurance-deceptive-sales-practices-Franklin-Tennessee-1053105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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