- Report: #468692
Report - Rebuttal - Arbitrate
Complaint Review: Verizon
Verizonhttp://www22.verizon.com/ Oyster Bay, New York U.S.A.
Verizon And MCI Slamming Verizon removed my long distance carrier freeze without authorisation and added MCI Oyster Bay New York
*Consumer Suggestion: Danial Parisi with TBI COM has done this in the Past
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For 14 months, I have been able to use the phone only for local calls and have been correctly billed. I am the sole account holder.
On my most recent Verizon bill a single outgoing $80 call to Texas appeared with MCI as the long distance carrier.
When I called Verizon billing, they said there was longer a carrier freeze on my account and that I had 'selected MCI as my long distance carrier'. When I asked them when and how this had happened, they said they were not able to tell me.
I reported this to Verizon's fraud department and asked them to investigate. With third party verification in place, it seemed to me that it would be very easy to find out who had authorised the change to my account and who had lifted the freeze. The fraud department said that they could not help and referrred me back to billing.
Surely the whole point of third party verification is to protect both parties by keeping records of what happened? How do I now find out who slammed me and how?
Mill Neck, New York
This report was posted on Ripoff Report on 07/11/2009 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/Oyster-Bay-New-York-11765/Verizon-And-MCI-Slamming-Verizon-removed-my-long-distance-carrier-freeze-without-authorisa-468692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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