- Report: #1067843
Report - Rebuttal - Arbitrate
Complaint Review: Verizon
VerizonPO Box 5029 Wallingford, Connecticut USA
Verizon OVERAGE DATA CHARGES Wallingford Connecticut
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For over a year, I have been battling with Verizon for the bogus Overage Data charges they are charging me. I have spent countless hours on the phone with them as well as personally going into the store. The Verizon employees concur that there is no way I am using that kind of data! I have changed phones twice & still the charges occur.
I have now paid this company thousands of dollars in order to keep my phone working. I am self-employed & am at their mercy as I need my phone to keep my business going. I am told that if I don't up my data plan & pay the outrageous amounts then my phone will be turned off.
Today after spending over 2 hours on the phone speaking with numerous people who say they will call me back and then never do, I have to start my story all over again with the next person.
Bottom line, I am NOT using the amount of data they are saying that I am and know that they must have an internal issue. However, me as the consumer is out a lot of mercy and feel that I am being scammed big time. Uping the data plan of course means upping the amount I pay each month.
My bill this month of $750 is simply ridiculous. I am sure there are others out there fighting this same battle and would love some suggestions and help.
I did send in my second FCC online complaint. The first one yielded a letter from Verizon stating that since they ALERTED me to the overages that they don't have to pay. Of course they alerted me of which I immediately went in to see what was going wrong only to be told that there is a problem and that I don't use that much data.
I use my phone for email, text and calls. No social media, no music, etc.
I hope there is an Attorney out there who is putting together a Class Action suit! Help!
This report was posted on Ripoff Report on 07/17/2013 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/Wallingford-Connecticut-06492/Verizon-OVERAGE-DATA-CHARGES-Wallingford-Connecticut-1067843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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