- Report: #1028046
Report - Rebuttal - Arbitrate
Complaint Review: Verizon
VerizonInternet United States of America
Verizon 4G Home Fusion Intermittent and Unreliable, Internet
Installers do nothing to verify the signal strength is adequate or mounting location is optimal and the testing is basically to open a few web sites and confirm it works. When the device fails, the amount of troubleshooting performed is limited to unplugging everything, waiting a couple minutes, and then plug it all back in again. If you purchased the Assurion protection plan, interior devices will be shipped to you in 2-3 days for you to swap out. If they determine the roof mounted antenna has to be replaced, that usually takes a week. You can ask for a daily credit to your bill while your system is down.
Verizon has stated that some or all of the issues are caused by a software problem and a fix was promised by the end of February 2013. To date no fix has been provided.
This report was posted on Ripoff Report on 03/13/2013 10:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/internet/Verizon-4G-Home-Fusion-Intermittent-and-Unreliable-Internet-1028046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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