- Report: #1028046
Report - Rebuttal - Arbitrate
Complaint Review: Verizon
VerizonInternet United States of America
Verizon 4G Home Fusion Intermittent and Unreliable, Internet
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Installers do nothing to verify the signal strength is adequate or mounting location is optimal and the testing is basically to open a few web sites and confirm it works. When the device fails, the amount of troubleshooting performed is limited to unplugging everything, waiting a couple minutes, and then plug it all back in again. If you purchased the Assurion protection plan, interior devices will be shipped to you in 2-3 days for you to swap out. If they determine the roof mounted antenna has to be replaced, that usually takes a week. You can ask for a daily credit to your bill while your system is down.
Verizon has stated that some or all of the issues are caused by a software problem and a fix was promised by the end of February 2013. To date no fix has been provided.
This report was posted on Ripoff Report on 03/13/2013 10:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/internet/Verizon-4G-Home-Fusion-Intermittent-and-Unreliable-Internet-1028046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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