• Report: #709552

Complaint Review: Verizon

  • Submitted: Thu, March 24, 2011
  • Updated: Fri, March 25, 2011

  • Reported By: Michelle — Bay Shore New York United States of America
Verizon
Internet United States of America

Verizon verizon triple play package deal scam Internet

*Consumer Comment: A few suggestions that may be of help...

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I want the public to aware of Verizon Fios triple play package deal scam. I was mislead into this scam by Verizon Fios sales representative Megan Furtek online, she sign me up to a triple play package deal (internet,tv,phone) $75.99 p/month for 12 months with no term contract. Sound like a very good deal but no, my nightmare just began. When I received my first bill, I was billed for other more expensive package and with 2 years contract.

I tried numerous times to called up the billing department but no one can help, instead wasting my time, putting me on hold for hours, transferred my call until the call dropped. I am tired with this situation, so I decided to cancel all services (internet,tv,phone). They just cancelled my phone service and continue to bill me for internet and tv. I have to called again to cancel the internet and tv, I was billed for unused service and early termination fees. I got no where to get help to solve this problem.

Verizon doesn't  want to hear from me and got debt collector to go after me now, I am so helpless and hopeless, can you suggest to me what I can do  now or I have to pay $600.00 for one and a half month services and learn a good lesson don't into this kind of scam anymore. 

This report was posted on Ripoff Report on 03/24/2011 07:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/internet/Verizon-verizon-triple-play-package-deal-scam-Internet-709552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

A few suggestions that may be of help...

AUTHOR: spc3rd - (USA)

Your story is similar to many other reports on this website alone.  First suggestion:  gather together any and all paperwork related to this problem.  Also, write down dates and times of your initial conversation with the representative, Megan, and exactly what was said.  Be sure and re-read EVERY written correspondence you have received from Verizon since signing-up for their services.  You want to ensure you particularly pay close attention to the "fine print."

Second suggestion:  Write a letter to Verizon's Corporate Offices (their Consumer Affairs Department), explaining in detail your problem.  Make sure you provide specifics...like the dates and times you called their customer service/billing departments, who you spoke to (if known), how long you were placed on hold, how many times you were transferred to someone else, or your call disconnected altogether, and any other relevant information. 

In the last paragraph of your letter, state specifically what you would consider to be a satisfactory resolution to your problem with them, and be sure to thank them for their time and review of the problem(s) you presented in the letter.  Also, when writing the letter, be as congenial as possible, avoiding any use of profanity or threats.  Make at least 3 copies of the original letter and retain them. 

Then, mail the original letter to Verizon via CERTIFIED MAIL WITH A RETURN RECEIPT REQUEST.  This is to ensure they receive your letter, because they will have to sign for it.  (This also provides you with legal proof that Verizon received your letter).  The postal service will deliver the signed receipt back to you...usually within 14 days of its delivery.  At the time you mail the letter at the post office, make sure you keep the stamped "proof of mailing" receipt the clerk gives you as well.  (The total cost for Certified Mail service is between $5 - $6).

Third suggestion:  File a formal complaint with your local Better Business Bureau.  You can do this both on the Internet or via mail.  If filing a complaint by mail, be sure to include a copy of your letter to Verizon and any response you receive from them.

Lastly, I would also suggest you read some of the helpful resource material on this website.  You will find additional suggestions which may help you obtain a satisfactory resolution to the problem(s) you've presented in your report.

Best wishes for a positive outcome!

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