- Report: #1145737
Report - Rebuttal - Arbitrate
Complaint Review: Verizon
Verizon Told I would be charged $203.80 per month, but am being charged $296 per month Salem Oregon
*General Comment: Verizon Wireless Billing Practices
*General Comment: As far...
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In February I changed my Verizon plan to the More Everything plan. I was told this would save me money. I used to pay $240 or so per month. I was told that with the new More Everything Plan I would be paying $203.80 per month for 5 lines. I repeatedly asked the agent at the Lancaster Store (Salem, OR) to confirm this price. "I will be paying $203.80 per month, including everything?" I was told Yes to my repeated requests for confirmations of the $203.80.
So I get my bill this month and it is for $296.00! I go to the store and they say the $296 is correct. That the $203.80 "didn't include the $80 + taxes and fees for the More Everything Plan".
So why didn't the agent tell me my monthly charge would be $283.80 + taxes and fees? Why did he tell me it would be $203.80? I asked him directly many times for the "bottom line". How much exactly. If I had known it would be $283.80 + taxes and fees I would not have signed a 2 year contract with them, I would have gone elsewhere, but now I''m stuck--you don't find out for two months you are being ripped off, so it's too late to cancel or switch.
I know I should have read the fine print and all, but when a customer asks a direct question, the agent should give you a direct, honest answer. It's very simple.
This report was posted on Ripoff Report on 05/11/2014 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/nationwide/Verizon-Told-I-would-be-charged-20380-per-month-but-am-being-charged-296-per-month-Sa-1145737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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