• Report: #1156530

Complaint Review: Verizon

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  • Submitted: Sat, June 21, 2014
  • Updated: Sat, June 21, 2014

  • Reported By: awayne — River Edge New Jersey
Nationwide USA

Verizon Verizon Fios Verizon Fios Not honoring promotion after confirmation Nationwide

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I received a letter from Arturo Picicci - Director, Customer Relationship Marketing at Verizon regarding locking in for a 2 year contract for Verizon Fios. My 2-year contract was expiring and the letter said if I replied now I would receive Early Bird Savings of $15/month for 2 years off my regular bundle rate of $119.99. I received an order confirmation from Verizon twice for the $104.99 rate. However, they will now not honor the rate and offered a $109.99/month rate because they never processed the $104.99 rate. They offered some smaller discounts on the phone, but not what they originally confirmed twice in writing back to me. Not sure if this is legal.

This report was posted on Ripoff Report on 06/21/2014 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/nationwide/Verizon-Verizon-Fios-Verizon-Fios-Not-honoring-promotion-after-confirmation-Nationwide-1156530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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