- Report: #576190
Report - Rebuttal - Arbitrate
Complaint Review: Vermont Teddy Bear Company, Pajama Gram
Vermont Teddy Bear Company, Pajama Gram6655 Shelburne Road, Shelburne, Vermont United States of America
Vermont Teddy Bear Company, Pajama Gram Very unprofressional Gift Counselors, would not share detailed sizing info over phone, mis-lead to get out of sending free items Shelburne, Vermont
*Author of original report: I am a happy customer!
*Author of original report: Satisfied with Resolution in Progress
*UPDATE Employee: PajamaGram Response
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I spent over an hour trying to resolve this over the phone. I was refused the option to speak with a supervisor.
My boyfriend's original call to this company was handled in a most unprofessional manner. He specifically asked about sizing and was told, "well, they run just like other clothes" rather than being advised of the detailed sizing information they offer on their website. According to Pajama Gram's Gift Counselors, he opted out of receiving the free items you always see them advertise on television; organza hat box, lavender bath crystals and the Do Not Disturb sign. How do you opt out of receiving something Free that you see on each and every commercial they air? Apparently this company attempts to confuse and mislead consumers by applying an "upsell" so as to get out of shipping them. My boyfriend never gives up the opportunity to receive complimentary items however the Gift Counselor and customer service are blaming him.
Pajama Gram is now out of the Hoodie Footie in size Medium. They are not available until September. They are running a special and call it "2 for 1". You receive a pink velour cami and lounge pant set now and receive the Hoodie Footie in September. This is not truly a "2 for 1" special. When I told them I wanted to take advantage of this they wanted me to pay an additional $30. My boyfriend already paid $88.
I have returned the Hoodie Footie with a note indicating their lack of customer service is far from acceptable. I myself am in sales and know when a company does or does not appreciate my business. I placed a note with much of the text stated here and also let them know if they want to make it right they can send a medium, pink cami lounge set now and the medium Hoodie Footie in September.
I recommend not doing business with this company as really their merchandise is way very priced for what you receive - even if they had sent the free items the value is not there.
This report was posted on Ripoff Report on 03/01/2010 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vermont-Teddy-Bear-Company-Pajama-Gram/Shelburne-Vermont-05482/Vermont-Teddy-Bear-Company-Pajama-Gram-Very-unprofressional-Gift-Counselors-would-not-s-576190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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