- Report: #1152598
Report - Rebuttal - Arbitrate
Complaint Review: Verotel (for IMDb
Verotel Places Fraud on your account and you can NEVER get it removed????? Verotel states Elance placed a fraud alert on my account and now I can't use my credit card to purchase a business database? Netherlands Internet
*Author of original report: Iovation system is FLAWED
*Author of original report: Additional info
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A week or so ago, I tried to purchase a database that I need to use for work. Unfortunately, my credit card was declined (for unknown reasons). I then tried a visa prepaid card with a few hundred dollars on it and it too was declined. My first thought was that IMDb (the database) and an Amazon company may have been having issues with the online payment system.
So, I sent a request to live support at Verotel which is the company that IMDb uses to verify credit cards and prevent FRAUD.
After days of going back and forth with Verotel and being told that I had a FRAUD ALERT on my account, I was told that Elance placed that FRAUD ALERT on my account.
So, I contacted ELANCE. After ELANCE basically said, "No we didn't"..... I went back to Verotel and still no answer.
It is ridiculous that Verotel can just place a FRAUD ALERT on anyone and then when you try to get to the bottom of it to clean it up and start asking questions, they are not that helpful. They give you a company name and then its not correct, but nobody has yet to reach out to me from management to help with this.
In order to purchase this database, I have NO other options since they only take credit cards and Verotel has incorrectly and inaccurately shut that down saying I committed FRAUD. Why is it that people who really do commit fraud make it close to impossible for your average non spammer, scammer or fraudster to get things likes this corrected/fixed.
Once the label is INCORRECTLY affixed, it doesn't seem like any of these companies want to help get it fixed.
This report was posted on Ripoff Report on 06/06/2014 06:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verotel-for-IMDb/internet/Verotel-Places-Fraud-on-your-account-and-you-can-NEVER-get-it-removed-Verotel-states-1152598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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