- Report: #143393
Report - Rebuttal - Arbitrate
Complaint Review: Vertrue - A.K.A. VSescapes
Vertrue - A.K.A. VSescapes9500 W. Dodge Road Omaha, Nebraska U.S.A.
Vertrue - A.K.A. VSescapes ripoff unauthorized/unknown billing of Membership Fees Omaha Nebraska
Upon further investigation, I learned that they had done the exact same thing in April 2004 and charged me $89.95, unfortunately, I didn't notice it at the time.
I called and spoke with a Customer Service Rep. and was told that I had "checked" a box while placing an order with Victoria Secret, which I never did. They agreed to refund the fee for 2005, but, told me that they could not refund the 2004 fee.
I asked for a Supervisor and was told they were not available. After MUCH discussion with this person, he suddenly found someone for me to talk to.
I stated that this was illegal and they finally agreed to refund my 2004 fee.
They refused to give me a phone # for Vertrue, so, I wanted people to know to be careful and be aware when placing orders on the internet or by phone.
This report was posted on Ripoff Report on 05/19/2005 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vertrue-AKA-VSescapes/Omaha-Nebraska-68114/Vertrue-AKA-VSescapes-ripoff-unauthorizedunknown-billing-of-Membership-Fees-Omaha-Ne-143393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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