- Report: #442541
Report - Rebuttal - Arbitrate
Complaint Review: Vertrue Incorporated
Vertrue Incorporated20 Glover Avenue Norwalk, Connecticut U.S.A.
Vertrue Incorporated, DEAlMax, Adaptive Marketing LLC, Privacy Matters, BNI Houston, Adaptive Norwalk Unauthorized charges to Bank Account, Unauthorized Memberships, 5 of them Norwalk Connecticut
Called to cancel and they claimed they only have the one membership. Candidly the Rep said, maybe there is more than one membership. Bingo! I was signed up to Privacy matters 1-2-3, Privacy matters Identity Theft (LOL*), And 24 Protect Plus. That was march 30, 3009. Everything cancelled, confirmation numbers, etc.
On April 3, 2009 a $9.95 membership to MyDealMax was charged to the bank account. Never signed for this other thing! Called the bank who wanted $25 for a stop payment. Nice, rip off here, rip off there. I hung up and called back to report my card stolen. End of that story. Called Dealmax. Cindy id#17356 said membership to be cancelled and reimbursement to follow. Good. Wrong! April 9, 2009 another charge was paid to DealMax by my bank -- yes, the one I reported the card stolen, the paid $9.99. Called Dealmax and informed them I was recording the conversation, they wanted to hang up. Wilford, id#7329, would not give me a last name and would not speak unless I had the recorder off. I complied.
Well, Wilford told me he was out of Houston and that the $9.99 was a refund. I said, are you telling me my bank does not know a difference between a credit and a debit? I pointed out to him that their email said my refund was for 10.99 and would take 2 billing cycles to show. The new charge was for $9.95. Wilford could not explain why and could not sell me on their 48 hour refund policy. Finally he said, maybe you have another membership. Oh, really! I cancel one and you create three additional ones? Lo and behold, there it was, another unauthorized mebership being charged to my account. So Wilford cancelled it and I requested the confirmation number. 7329. Is that not your employee ID? No, it-s your cancellation number and you will never have to call us back.
I closed my conversation with Wilford by informing him that I would be submitting complaints to the Attorney General's Offices in three states.
Now, I hold my breath and see what is going to happen next. So far it-s $23.00.
I am also calling my bank on paying things 24 hours after reporting the card stolen. TRUST NO ONE!
This report was posted on Ripoff Report on 04/10/2009 10:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vertrue-Incorporated/Norwalk-Connecticut-06850/Vertrue-Incorporated-DEAlMax-Adaptive-Marketing-LLC-Privacy-Matters-BNI-Houston-Adapt-442541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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