• Report: #1023535

Complaint Review: VeryPDF

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  • Submitted: Mon, March 04, 2013
  • Updated: Tue, March 05, 2013

  • Reported By: Pat — Salt Lake City Utah United States of America
VeryPDF
Internet United States of America

VeryPDF PDF Password Remover Installs VIRUS on your computer Internet

*Author of original report: You are absolutely right!

*General Comment: Shady indeed

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I installed a trial version of PDF Password Remover from verypdf.com. I tested it on a file that I use regularly (I wrote the file and installed a password to test). The program didn't work as I wanted so I uninstalled the program completely.  Their pop-up message kept appearing stating that this file was unlocked using the pdfremover and that I had to register the program to get rid of the pop-up window.  So I completely deleted the PDF file and after a couple days without the pop-up I put a new clean copy of the file back on the computer (copied from the original that was never touched by this program) and the pop-up started again right away.  I contacted verypdf.com and this was their response, "Hi, Thanks for leaving a message for us. If you use the trial version to remove the password by this software, the pop up message can not be removed. Thanks for your cooperation and best wishes for you."  I have sent numerous response and have never received a message.  because of them, I can never have a pdf file with that same name again.  very bad and dangerous company to work with.  Horrible customer service.  Stay way clear of these people!!!  (notice that the online chat is NEVER open, and the only contact that is answered is email?)  Kind of shady if you ask me.

This report was posted on Ripoff Report on 03/04/2013 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/VeryPDF/internet/VeryPDF-PDF-Password-Remover-Installs-VIRUS-on-your-computer-Internet-1023535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

You are absolutely right!

AUTHOR: ScottUtah - (United States of America)

You are absolutely right, I should have been much more cautious.  I run a very small publishing company and password protect all of my business and transcript PDFs that are stored on my laptop.  One time I lost a password and rather than ask the author for another copy of the pdf, I wanted to try to unlock it (I am the one who put the password on it, not the author, (in case I ever lost my laptop))  It was a file I used allot for a long time, but then it went unused for a couple months and I just plain forgot the password that I added to it.  This is why I downloaded this program, to try to save a little face.  Bottom line is that it didn't work, I deleted the file, got another copy from the author and made a note of the new password that is on it now, and now the verypdf.com is proving to be much more problematic than I originally thought.

I agree, please be cautious of any password cracking programs, but ESPECIALLY this one.  I was too naive and it caused me to have to reformat my computer to get rid of it.  I will certainly try to be more cautious in the future.
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#2 General Comment

Shady indeed

AUTHOR: Crim - (United States of America)

I would question why you need a 3rd party program to crack secured pdf files. And further more question why you would think those programs are safe.

If there are legit version of that type of program, I would try www.download.com . I dont know if they are full proof, but they are owned by Cnet and do claim all their hosted files are virus free. Not to mention have professional and user reviews on nearly everything so you dont have to waste time with crack pot crackers who are really just trying to crack you.

Any of that make sense?
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