12/17/2011 10:30 am to 11:15 am
I suffered the worst customer service i have ever EVER been subject to at the following location and I want something done about it :
4405 N Oracle Rd Verizion WIreless 4405 north Oracle#150, Tucson, AZOracle Ridge Plaza Shopping Center (520) 292-1446 ?
I am a brand new customer to your company, and my Pantec Breakout phone stopped operating correctly. So I contacted the above referenced location and heres what happened:
It was a phone call when a young man answered the call who spoke incredibly fast, would not allow me to full explain my issue let alone allow me to ask my question. He continued to talk over me and continued to raise his voice at me, i in turn demanded to talk to a manger. Here I raised my voice and repeated my demand 6 times to speak with a a manager; before he finally complied. I was then placed on hold for 3-4 minutes while the young man fetched his manager.
Expecting better customer service and a legitimate answer to my question as well as my concerns put to ease. When the Manager, who did not give me his name, offered the same level of poor customer service, however this manager did put his own twist on it, with arguing with me, raising his voice, talking over me, he even stated to me ".....I dont care..." Wow really????? With that comment alone, I was questioning my reason for leaving the other wireless company and CHOOSING Verizon .
Only after calling directly to Verizon Wireless and talking with the empathetic, understanding, and caring voice of the Rep. who aided me. Please note: BECAUSE OF HER, I WILL STAY YOUR CUSTOMER!!!!!!!
The issue needs to be addressed and I will not be satisfied until the proper measures are taken. I do not know your internal policies and procedures pretaining to this type of issue however, I would accept a first and final warning for both associates. People buy from people-I think you already know that.