I worked for this company and I have to tell you, I agree totally with all of the reports I've read. I worked in the collections department with Lucas Kester as my manager. He is a heartless, lack of social skills, very sterile man. And Gay the reason I mention his sexual preference is it wil play a role in this story. He has a total lack of personality and no people skills what so ever.
First off when I first started there I noticed how bad the collectors would speak to people on the phones, saying things like "why can't you pay? Don't you have a job? How do you support yourself" All over a 26.00 balance.
I understand that companies have to collect pass due balances but the technique they use is seriously unprofessional. would talk to the people I called with respect and In a exteremly friendly manner and I would collect the balances if they had it, if they didn't I would ask them to give me a date that I could put in the system and if they dfidn't pay by the just call and change the date. No hard core collections and disrespecting people.
When the hurricanes hit the south, I emailed Lucas asking don't we need to cancel the calls to the gustav and Ike affected areas. You all know what he said. NO. How in the heck can you collect a balance from a person that has been displaced by a natural disaster. They would'nt even give emergency minutes to people that had tree's crashing through their homes to call family for help.
That is a company that I hated working for. They only pay $10.40 per hour and you get split days off. Lucas put out a notice for a position that a woman named Kim was aleady doing and not being paid for. She has been with the company for aprox 7 years. she was there before Lucas was there. Anyway, Kim posted fro the position as she was already doing the work. Several other people posted for it to. Kim I might add is a black female. He interviewed everyone that appkied except kim. He gave the position to a l*****n that had been at the company a month. She stayed in the position for another month and moved to a different department.
The company is mainley headed by gay people that give prefernce to other gays. Not caring about a persons ability to perform the job and favoring people of a homosexual nature. That is very unfair. No one does anything about it ether. They are contractors for AT&T(their biggest contract), Boost Mobile and T-Mobile. they also have a variety of smaller contracts with prepaid wireless companies. With enouh complaints they will eventualy loose AT&T and the company will go belly up. So all of you that complain about the Vesta Corp, continue. Report to the BBB and whom ever else you can complain to. You AT&T prepaid customers, call AT&T and try to get the one in charge of pre-paid service(Not Vesta) But actually AT&T.
I wish you all the best in dealing with this company. IF YOU ARE IN A CRICKET SERVICE AREA I SUGGEST YOU CALL THE, BEST SERVICE I HAVE EVER HAD. YOU KNOW WHAT YOUR BILL IS EVERY MONTH, NO LONG DISTANCE CHARGES, NO CREDUT CHECK AND NO LONG TERM CONTRACTS. AVERAGE BILL $45.00 PER MONTH WITH UNLIMITED TALK TIME.