- Report: #691111
Report - Rebuttal - Arbitrate
Complaint Review: ViaViente | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, positive rating for its customer support from Ripoff Report.
ViaViente | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, positive rating for its customer support from Ripoff Report.9 Sunset Way, Ste. 110 Henderson, Nevada United States of America
ViaViente | Rip-off Report REVIEW: VaVient commits to total customer satisfaction, pledges to resolve complaints & inquiries. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ViaVientes employees will go above and beyond the clients expectation in the pursuit of excellence. ViaViente is committed to delivering a top-notch product and delivering customer satisfaction every time. VaVient is a High Anti-Oxidant Rich Whole Food Puree that works to Support your Wellness and Increased Energy. High Anti-Oxidant-Rich Fruits help neutralize free-radical damage so you can Feel Younger Longer while a Unique Blend of Chelated Minerals supports your Naturally Increased Energy. All customers can feel safe, confident & secure when doing business with ViaViente. Verified Safe Business consumers can trust. Nationwide, Internet.
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SPECIAL UPDATE: March 28 2014: ViaViente remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. ViaViente is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, ViaViente has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, ViaViente has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever ViaViente remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Rip-off Report REVIEW
ViaViente joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
..Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
ViaViente approached Rip-Off Report last month with the express purpose of resolving some issues posted on Rip-off Report. ViaViente noticed that there were 2 complaints posted about their firm that were filed by individuals who were not their clients. ViaViente has always held the position that they would go to any extent to deal with client complaints and to bring them to a satisfactory conclusion. After much research they determined that the complaints were filed by someone unhappy with individuals who joined ViaViente many years ago. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that ViaViente is correct in their determination. The individuals in question are no longer with ViaViente and have not been with the company in years. ViaViente also has a sincere commitment to remedy any and all client concerns and/or misconceptions. Rip-off Report reached out to these people to make things right with them, they never responded to Rip-off Reports offer. Company executives stated to Rip-off Report that ViaViente has now dedicated a portion of their customer service team to work exclusively on excellence in client satisfaction. One executive stated, if ever a complaint comes to their attention, no complaint will ever go unresolved.
ViaViente CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
ViaViente manufactures and distributes a whole food puree health drink called ViaViente. The product has been sold successfully in 26 countries and territories around the world. The first bottle of product was released to the public in July 2003. ViaViente's policy is that the customer is always right. If any customer is dissatisfied with the product, ViaViente is committed to remedying the situation and delivering a refund to any unhappy customer. They company has grown successfully worldwide through its commitment to customer satisfaction and production of a product of excellence. Feedback received from the Rip-off Report serves to confirm ViaViente's commitment to excellence and customer satisfaction.
STATEMENTS FROM ViaViente Management Team
ViaViente is committed to customer satisfaction and excellence in product manufacturing and delivery. If any customer is dissatisfied with the product or services, ViaViente stands behind making it right for the customer. A simple email to CS@ViaViente.com by the customer is all that is necessary to rectify any matter that needs to be resolved.
STATED IMPROVEMENTS FROM ViaViente
ViaViente is committed to continual improvement of product and services. The company and its Management Team upgrade product and services at every opportunity. Case in point - since ViaViente 1.0 was released in 2003, the company has improved the product by embracing Aseptic Bottling which allowed the company to remove any preservatives. The packaging is 100% recyclable. The company is committed to delivering excellence at every turn.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
ViaViente has a dedicated staff that is invested in customer satisfaction. Customers can rest assured that they will be treated with respect and courtesy every time.
Because of Rip-off Reports investigation and the sincere efforts put forth by ViaViente, Rip-off Report is confident in giving ViaViente a positive rating. All in all, the company implemented strategic changes to its Client Satisfaction Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their customers.
ViaViente's Management Team understands that the only way to grow as a company is by first recognizing their weaknesses and then committing the resources necessary to fix the problems those weaknesses created. A ViaViente executive stated. Every business has complaints from time to time. We are completely dedicated to resolving issues that may arise with our customers and making those issues right.
In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect ViaViente knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on ViaViente and I would now like to share the results with you.
Usually, whenever Rip-off Report does a mailing, the majority of complaints will say that they appreciated our efforts and most customers ask if they could remove the Report they filed and we always explain that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like ViaViente takes care of their mistakes. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as ViaViente enjoys. Many just change their name.
Since the complaints about ViaViente were very old, the customers never responded to our offer to make things right with them, .. whatever it takes. A commitment made by all members of the Corporate Advocacy Program.
Rip-off Report feels ViaViente has learned from the few who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
ViaViente shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, ViaViente has worked with many customers over time. What really is amazing that despite Rip-off Report appearing at the top of search engines, their complaint ratio is a fraction of a percent of their competitors. Rip-off Report knows that this is significantly below the industry standard. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. ViaViente provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including ViaViente, overall, our research demonstrated to us that ViaViente is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors, US Customs and Border Patrol, Attorney Generals in every state, and local law enforcement in the USA along with government agencies in more than eight other countries.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact ViaViente Customer Service: CS@ViaViente.com
Any customer having an issue with any member of the Corporate Advocay Program should contact EDitor@ripoffreport.com
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with ViaViente -.
ViaViente - Commitment to Excellence and Total Consumer Satisfaction, Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
ED Magedson Founder
a Worldwide Consumer Reporting News Agency
..by consumers, for consumers
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This report was posted on Ripoff Report on 02/05/2011 12:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/ViaViente-Ripoff-Report-Verified-businesses-you-can-trust-Commitment-to-customer-satisfaction-positive-rating-for-its-customer-support-from-Ripoff-Report/Henderson-Nevada-89014/ViaViente-Rip-off-Report-REVIEW-VaVient-commits-to-total-customer-satisfaction-pledges-691111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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