Report: #647355

Complaint Review: Viaddress.com

Submitted: Mon, October 04, 2010
Updated: Wed, January 12, 2011

Reported By: sarun0 — Bangkok Thailand

Viaddress.com

530 East Lexington Avenue Elkhart, Indiana United States of America

Phone:
Web: www.viaddress.com
Category: Shipping Companies

Viaddress.com Viaddress I lost my package at Viaddress. The worst customer service ever! Elkhart, Indiana

*General Comment: Officail Assistance

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I have shipped 2 packages worth $200 in total to Viaddress suite 135, unit A925839 since September 20, reference tracking VIA4328085 & VIA8746148. I made some query with viaddress about repackaging my package to reduce the shipping cost on September 22. Viaddress did not response to my request until 3 days later on September 25. That was the only response I received.

However, after 2 days of waiting for response from Viaddress, I decided not to wait and made payment for combined package handling of $79.04. The package was still not shipped after I made the payment.

Upon receiving the email from customer service that they already repackage my boxes as request on September 25, as soon as I received their email, I have wrote another mail asking for advise as the new package shipping charge was reduced to $32.28.

I have received no answer from Viaddress ever since. I have sent several follow-up email on September 28 and October 1 without any words came back from Viaddress. And on last Saturday, October 2, I found my package has disappeared from my inbox without any explanation from Viaddress at all.

I have no other way other than file a complain to this company and warn other people not to use their unethical service.

This report was posted on Ripoff Report on 10/04/2010 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Viaddresscom/Elkhart-Indiana-46516/Viaddresscom-Viaddress-I-lost-my-package-at-Viaddress-The-worst-customer-service-ever-E-647355. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Officail Assistance

AUTHOR: rcaplesecsd - (United States of America)

SUBMITTED: Wednesday, January 12, 2011

I have been working with VIAddress and attempting to resolve any shipping issues or problems that have been reported. If you have a VALID complaint, and are not just causing trouble, you can feel free to contact me and I will help you resolve any issues with the business.

Ray Caples, Detective
Elkhart County Sheriff Department
rcaples@elkhartcountysheriff.com