• Report: #681284

Complaint Review: Viator

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  • Submitted: Tue, January 11, 2011
  • Updated: Tue, January 11, 2011

  • Reported By: Susanne — Monroe Georgia United States of America
Viator
Asia/Pacific: 66 Wentworth Avenue, Surry Hills, NS Internet United States of America

Viator Failed refund after flights were cancelled due to weather. Surry Hills, Internet

*UPDATE Employee: From Viator Support

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I booked a trip to London with a day trip to Bath,etc. Viator refused to offer refund when London was shut down right before Christmas 2010. BA offered a full refund and the hotel didn't charge any cancellation fees...I thought is terrible that Viator wouldn't offer a refund for an act of God. Shame on them...I'll never book another thing with them and plan to tell everyone I know not to as well.


This report was posted on Ripoff Report on 01/11/2011 10:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Viator/internet/Viator-Failed-refund-after-flights-were-cancelled-due-to-weather-Surry-Hills-Internet-681284. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

From Viator Support

AUTHOR: Viator Support - (United States of America)

Hello,

My name is Loryanna and I work for Viator.com. I wanted to conduct a more thorough investigation into your complaint, so I wanted to see if you would be willing to provide me with a booking number or the e-mail address that you used to book with Viator.com. I realize you probably don't want to put that information out here on the web, so do feel free to e-mail me directly at loryanna@viator.com.

Once I have had a better chance to investigate what has prevented us from offering you a refund, I would be happy to give you a better explanation. Alternatively, if I find we're able to give you a refund, I would be happy to give you that good news as well.

I'm looking forward to hearing from you. Thank you in advance for your time.


Loryanna Michalek

Viator.com Customer Service




 

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