Well the saga continues. I signed up for the windows tutorial from a promotion I received in my email. The package arrived about a week later and I put it aside unopened, to use at a later date. To my suprise, I got another tutorial for the internet a couple of weeks later. Again, I placed it, unopened, with other disc to review at a later time. At this time, a little voice was telling me something wasn't right.
Got my credit card statement yesterday, lo and behold, there was a charge for $69.95 from you know who. Did a search on google and found this site (thank god).
Called the customer service #, and spoke to Jeanette S.. Told her I did not appreciate their deceptive and misleading practices. She said that they clearly state how you have ten days to review the material, and keep one of the three disc sent for just the S&H charge of $6.95. Bull Dookie!!!
I proceeded to tell her about the reports on this site, and told her I would give VP inc. the chance to do the right thing, and I would be sending back the unopened packages via certified mail. I told her that if they did not credit me back that I would post reports on this site, contact the FTC, call my credit card co. to dipute charges, and generally make their miserable lives more...well, miserable.
She finally got tired of listening to me, and gave me instructions on how to send the discs back, and issued two RA #'s to put on the outside of the returned envelope. She said once they received the returned disc, that it would take 10 - 14 days to credit back the charges.
I'm so glad I put this on my credit card. I called the CSR at Capital One and explained the situation to him. He said that they get a lot of calls concerning this company, big suprise, and if I did not receive credit back after 30 days, to call him back and they would reverse the charges. Needless to say, this made me feel much better about my chances with this stink'n heap o' s#%t of a company, that resorts to these tactics to make a buck.
Look for my next post in about two weeks, as I will update you as to whether they issue the credit or not.