• Report: #317473

Complaint Review: Video Professor, Inc

  • Submitted: Thu, March 13, 2008
  • Updated: Thu, June 19, 2008

  • Reported By:Miami Florida
Video Professor, Inc
12055 W 2nd Pl Denver, Colorado U.S.A.

Video Professor, Inc TV ads promise giveaway ($6.95 S&H) then charge CC 89.95 in 10 days Denver Colorado

*Consumer Suggestion: In Response to Bucky

*Consumer Comment: "Caveat Emptor" Is Not A Legitimate Excuse.

*UPDATE Employee: Video Professor Response

*Consumer Suggestion: Video Professor

*REBUTTAL Individual responds: Video Professor

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Millions of people see an endless succession of ads by this smiling Video Professor on CNN or CNN Headline News. He says, and I can quote. "I want to GIVE you one of my courses, because I know that you'll come back to me for all your computing learning needs." I've heard it a thousand times. I knew he would charge enough to cover the CDs and so it was. When you call the number, they tell you you only have to pay S&H of $6.95. AOK.

Then, the merchandise arrives, and one finds that HE IS ALLOWING 10 DAYS FOR EVALUATION, AND THEN HE IS CHARGING $89.95 FOR THE COURSE. I am in Costa Rica, and the merchandise was forwarded to me from Miami. THEN there is a line on page 6 of a small book included that says "to choose my next title or to discontinue shipments, simply call 1-800-519-4110", where a guy starts out melodiously, but has much experience in dealing with irate callers, tells me that all that is explained on page 5 of the document in the box. I say "Big Deal, the guy says he'll GIVE it to me and then sends a box which has a form (which you very well may not read) which says he's going to charge my card another $90 in 10 days." So the guy on the phone says that he will give me return info and I can send it back.

1) He GAVE it to me, I paid his $6.95, and done. I don't have any reason to return it.
2) I don't have any motivation to package this up and send it back from Costa Rica. That ends my story.

I will watch for such charges on my card and dispute them as they arrive, but I don't know if that will work. I am really upset about the charge, but a whole lot more that I let myself accept this offer. I'm a 75 year old engineer, and I knew it smelled bad from the beginning, but as I said, Millions watch CNN and he's on every day. He's got to be making a fortune, says he's been doing this for 18 years. Well, I can rant on, but that tells it all.

1) I just want to keep the stuff as promised, without additional charge.
2) In my heart I think the man should change his ways or stop doing business.

Charley
Miami, Florida
U.S.A.

This report was posted on Ripoff Report on 03/13/2008 02:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Video-Professor-Inc/Denver-Colorado-80228/Video-Professor-Inc-TV-ads-promise-giveaway-695-SH-then-charge-CC-8995-in-10-days-D-317473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

In Response to Bucky

AUTHOR: Nanshe - (U.S.A.)

Thank you for your diagnosis, Dr Freud. Now if you would step away from your computer and the psychology Web sites, you might what to rethink your morally wrong quote -- the world of business is governed by legal ethics, not altruism.
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#2 Consumer Comment

"Caveat Emptor" Is Not A Legitimate Excuse.

AUTHOR: Bucky1265 - (U.S.A.)

There are companies out there who try to justify themselves by saying "it's not our fault the customer didn't read the fine print."

This may be legally legitimate in many cases, but I.M.H.O. just because something is legal, that doesn't mean it is morally right.

There are companies who purposely bury in the fine print anything they know that a customer in their right mind would normally object to if made aware. When the customer is dissatisfied, the company uses the "caveat emptor" excuse to get themselves off the hook.

I really don't care if a company says "oh, we'll fix it for you." The practice is still morally wrong and highly unethical, regardless of whether or not it may be legal.

A common trait amongst scammers and con artists is to blame their victim. Another common trait for con artists is to use any means they can, both legal and illegal, to bully any critics into silence. The psychological profile of a con artist often includes paranoia, megalomania, and often a hysterically heightened persecution complex.

A typical bully tactic often used is the threat of lawsuit.

Whenever I see a company leader exhibit those traits to an extreme, I make sure I never do business with that company.
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#3 UPDATE Employee

Video Professor Response

AUTHOR: Anne - (U.S.A.)

Video Professor is eager to help our customers with their concerns. Please contact our Executive Customer Assurance Department directly at (800) 500-1183. You will be responded to within one business day. You may also email us by visiting www.letvideoprofessorhelp.com
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#4 Consumer Suggestion

Video Professor

AUTHOR: Nanshe - (U.S.A.)

Did you call and order the CDs from Video Professor? If you indeed called the toll free number, the operators are required to disclose all the information on the terms and conditions of VP. Just because you weren't paying attention to the the terms as they were being read to you, is not the company's fault. And, just because you didn't bother to read the terms when you received the CDs, still does not make the company at fault. Next time you order a mail order product, listen to the terms of the offer, because a lot of these companies bank on that the fact you won't be paying attention. If an offer sounds too good to be true, it usually is. Let the buyer beware.
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#5 REBUTTAL Individual responds

Video Professor

AUTHOR: Chuan K - (U.S.A.)

Whats going on here??? Nothing is for free, gohead logon to www.videoprofessor.com. In there , you get to free trail leason, for 14 days, then He will charge you for the lesson. I can choose any subject, for only 6.95. If you don't like it, you can return it, for a full refund.
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