• Report: #519683

Complaint Review: Video Professor - QuickBooks

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  • Submitted: Wed, November 04, 2009
  • Updated: Wed, December 02, 2009

  • Reported By: Tim — Portage Michigan USA
Video Professor - QuickBooks
2590 West 2nd. Ave. Unit #15 Denver, Colorado United States of America

Video Professor - QuickBooks Free trial cost me $189.95 plus $19.95 S & H plus I had to pay to ship discs back. Denver, Colorado

*Author of original report: Returned but no refund yet.

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Video Professor offers you a "Free Trial" for 30 days but bills your credit card within 5 days for shipping that was supposed to be $9.95 but I was charged $19.95.  Then within 10 days of ordering the "Free Trial" I was charged $189.95 for the 30 day "Free Trial".  I called Customer Service to return the QuickBook discs and get a RMA number.  The person said that it would take 30 days before I would receive credit on my card.  They get to use MY MONEy for two months for a "Free Trial". 


I'm trying to figure out how a "Professor" can twist the words "Free" into 60 days of using my money.  That's "FRAUD"!  Do Not Use or Believe anything that the Video Professor offers.  I am sending the discs back tomorrow and i will update the Rip Off Report about if, when and the amount of the refund that I receive.  Wish me luck.


The videos are good quality but the marketing SUCKS.  


This report was posted on Ripoff Report on 11/04/2009 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Video-Professor-QuickBooks/Denver-Colorado-80219/Video-Professor-QuickBooks-Free-trial-cost-me-18995-plus-1995-S-H-plus-I-had-to-p-519683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Returned but no refund yet.

AUTHOR: Tim - (USA)

We have returned the Video Professor/QuickBooks 2009 but haven't received a refund yet.  The Certified Letter was not signed by anyone, just checked as received.  Still waiting for a refund.
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