- Report: #54077
Report - Rebuttal - Arbitrate
Complaint Review: Video Professor
Video Professor2590 W 2nd Ave Denver, Colorado U.S.A.
Video Professor Inc Consumer rip-off fraud that says one thing then does the opposite tricked and lied to us Denver Colorado Internet
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So I order the free product which I thought was 1 free lesson, as described. I order Powerpoint for my "FREE" lesson. The customer service rep was very vague, muffled, and rambling about a lot of things. The conversation had a lot of repeats because I could hardly hear her. Before I got off the line, I had ordered other stuff, including Excel How-To's, totaling about (I THOUGHT) $42.
Time goes by and I receive my "FREE" lesson, PLUS 5 other discs on do-it-yourself I did not order, PLUS 3 laminated cards on Windows XP. If I ordered these things, I was lead to believe that they were freebies as promotional items.
I get my CC statement, and low and behold, my "FREE" lesson cost was $6.95s/h, PLUS $69.95!! I called them completely infuriated.
"Well, they said, Powerpoint (so-called free) has THREE dicsc, so you were charged." I was NOT told that in the ordering process. To me, a free lesson is a free lesson, whether it comes on 1 disc or 50.
My Excel How-To's arrived, and I was charged $96.00, PLUS $14.95 for something else. My $42 order has turned into $187.85!!!
They told me I could keep the Excel and Powerpoint "AT NO CHARGE" ha! ha!, but I must return (AT MY EXPENSE) the other items I did not order, and my CC would only be charged 69.95!!
Can you beat it? The nerve of those rats. I feel raped. I am completely dissatisifed with their "arrangements", and, by darn, I want my money back!!.
This report was posted on Ripoff Report on 04/23/2003 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Video-Professor/Denver-Colorado-80219/Video-Professor-Inc-Consumer-rip-off-fraud-that-says-one-thing-then-does-the-opposite-tric-54077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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