- Report: #533257
Report - Rebuttal - Arbitrate
Complaint Review: Video Professor
Video ProfessorInternet United States of America
Video Professor This compant is a RIPOFF!! They have yet to issue my refund and its been 2 months since i returned the product, Internet
So, I get the package in the mail, and open it because I needed my account number and such to call and return the thing. But, by the time I called, they said the 10 day trial period was already up. So they had billed my debit card the total price of the system which was $189.99. I freaked, because this put our account into overdraft, and I wasn't aware that the system cost that much. I thought I had already paid for it.
She told me to return the package, and then it was be approximately 30 days before I got my refund. So I said fine. Shipped the package out, and waited. Well after almost 2 months, I called, and they told me that they had received my return and that my refund was being processed. I asked why it was taking so long, since the first lady told me it would be withing 30 days. What she left out was that it was 30 to 45 business days.
That was 2 weeks ago. So I should have my refund by now,but guess what, I don't. I plan on calling again tomorrow, and I sent them an email earlier to let them know that I was still waiting and I would soon be taking further action to get the refund that they "guarantee" on their website.
This report was posted on Ripoff Report on 12/03/2009 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Video-Professor/internet/Video-Professor-This-compant-is-a-RIPOFF-They-have-yet-to-issue-my-refund-and-its-been-533257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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