- Report: #930458
Report - Rebuttal - Arbitrate
Complaint Review: VideoBlocks
VideoBlocks11160-C1 South Lakes Dr. Suite 262 Reston, Virginia United States of America
VideoBlocks FootageFirm 7-day trial scam (seven) results in monthly recurring charges $79 Reston, Virginia
*UPDATE Employee: VideoBlocks Customer Service
Canceling, of course, is supposed to be easy, but the company does business (and charges you) under two different names, VideoBlocks and FootageFirm. The marketing comes from FootageFirm, so when you attempt to log in there, you can't access Video Blocks. When you attempt to cancel, the only way to cancel is to leave a voice mail message with Video Blocks. I tried to unsubscribe via email to FootageFirm and got no response. The username and password retrieval tool does not work, so good luck accessing your account to try to cancel it. The only way I was able to get my account canceled was by having Bank of America claims department call their customer service department on my behalf. They basically used my credit card number to charge me $79 per month for five months, which means they stole a total of $395 from me, for absolutely nothing. I never accessed my account after my "free" trial.
DO NOT give your credit card information to either of these companies, and know that the "free" trial is not free -- they WILL charge you monthly beginning at the end of the "free" trial. This deceptive practice should be illegal.
This report was posted on Ripoff Report on 08/21/2012 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/VideoBlocks/Reston-Virginia-20191/VideoBlocks-FootageFirm-7-day-trial-scam-seven-results-in-monthly-recurring-charges-79-930458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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