- Report: #1038803
Report - Rebuttal - Arbitrate
Complaint Review: VideoBlocks.com
VideoBlocks.comReston, VA 20191 Internet United States of America
VideoBlocks.com Footage Firm Deceptive Free Trial Scam; Violates FTC rules; Credit Card Billing Internet
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In 2011, NikkiJones, responded to several complaints about VideoBlocks posted on many different forums on the Internet. She claimed she was VideoBlocks' new customer support manager in charge of handling such complaints. She apologized to the complainants and offered refunds in her public responses, saying the company was diligently working to make the cancellation policy more clear. In 2013, however, VideoBlocks is still running the same ads with no apparent changes. Neither the ad sent out by Graphic Design USA this week or the current VideoBlocks website disclose the cancellation requirement on the same page as the supposedly "Completely Free Trial" with "No Obligation".
FTC rules also require advertisers to allow a 10 day period from the time of billing for customers to dispute unintended purchases. In contrast, VideoBlocks only allows customers to cancel within the 7-day trial period. If you call to cancel within 10 days of the first billing, VideoBlocks cancels your account starting with their next billing cycle but will not refund the $50 they already charged, even when the consumer did not use the service after the 7-day trial and did not intend to subscribe afterward.
Despite the FTC violations, there exist some internet posts by users seemingly happy with VideoBlock's service and blaming the multitude of unhappy customers for their own ignorance or not being savvy enough to read the fine print, or unable to exploit the free trial without being charged. It is important to note that VideoBlocks, while not an accredited member of the Better Business Bureau, has an F-rating with the BBB, mostly for credit card billing complaints.
Despite the complaints, magazine and website publishers continue to run ads by VideoBlocks, which is owned by FootageFirm, a major supplier of stock film footage to Fortune 500 firms, large ad agencies and production companies. These ads are sent to the publishers' own readers resulting in unhappy customers among their own readership who believe the ads and VideoBlocks would not be deceptive when received from a source they already trust within the industry. Publishers should take note whether they are complicit in violating FTC rules when there are so many existing complaints against an advertiser that can easily be found with the most routine Internet search.
This report was posted on Ripoff Report on 03/28/2013 11:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/VideoBlockscom/internet/VideoBlockscom-Footage-Firm-Deceptive-Free-Trial-Scam-Violates-FTC-rules-Credit-Card-Bi-1038803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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