• Report: #871633

Complaint Review: VideoBlocks.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, April 21, 2012
  • Updated: Mon, April 23, 2012

  • Reported By: Greg Evans — High Springs Florida United States of America
VideoBlocks.com
Internet United States of America

VideoBlocks.com VideoBlocks.com- Fraud and Scam Internet

*UPDATE Employee: VideoBlocks Customer Service

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

We fell for their "No Obligation 100% Free" large print lure.  Of course, by the time you get your credit card bill you have not only been dinged for $79 for the first month, now I'm hit with another $79 for another month.

Yep, I failed to read the fine print and did not cancel as soon as I downloaded my "free" clips.  I guess "No Obligation 100%" means neither "No Obligation" or "100% free." 

We ended up paying $158 for two months because by the time we realized that we had been scammed,  already into the next billing cycle.

We called customer service- told us that a mangaer would call to discuss it with us.  Never called.  We will arbitrate with the credit card company and hope Videoblocks.com will be shut down soon.

Fraud!

This report was posted on Ripoff Report on 04/21/2012 05:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/VideoBlockscom/internet/VideoBlockscom-VideoBlockscom-Fraud-and-Scam-Internet-871633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on VideoBlocks.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

VideoBlocks Customer Service

AUTHOR: NikkiVB - (United States of America)

Hello Greg,

 I'm the new head of customer service for VideoBlocks.com, and I want to sincerely apologize for the terrible
experience you had with our company, and I would like the opportunity to make it up to you. 

For starters, I will make sure all of your payments are fully refunded. You can email me directly: nikki@videoblocks.com and we can get the refund processed immediately. (Or if you prefer, you can use
the contact form on our website--those go directly to me now)

In response to your frustration over the lack of service you received, I again apologize and make no excuses for the way you were treated. Our company is very new, and we were completely unprepared and overwhelmed by the growth that we experienced. 

To remedy this problem, I was hired full time to manage customer support to make sure that customers are taken care of promptly and politely. We recently added live chat to our website, and added additional employees to answer the phones. (It is also worth noting that we do not outsource this support--all of our employees are at our office in Virginia). Now that I am in charge, all phone calls and emails are answered within hours, if not immediately.

Finally, thank you for the comments on our free trial terms not being clear enough. We never meant to mislead anyone, and didn't realize there were any problems until we read your post and heard from other customers who were upset that they were not notified about the billing more clearly. We are working to make the free trial terms much more clear, and we have begun emailing users when they sign up so that they know what is going on and who to contact in the event of a problem.

Once again, I apologize for causing you frustration, and I hope that after we connect I can make you a happy customer. Or at least a happy former customer!

Thanks ~ Nikki

 


 
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory