- Report: #750517
Report - Rebuttal - Arbitrate
Complaint Review: Videoblocks.com
Videoblocks.com11160-C1 South Lakes Dr. Suite 262 Reston, VA 2019 Internet United States of America
Videoblocks.com Video Blocks, VideoBlocks.com Deceptive Free Trial, No Refunds, Sneaky Business Model, Internet
*UPDATE Employee: VideoBlocks Customer Service
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They use a sneaky tactic to get your money, deceptive "Free Trials."
You use it once for a project during the 7 days free trial, then they'll sneak payments right by you.
You will never receive emails telling you that you've been billed. No invoices. No "thank you for your business" messages. Nothing.
They try and keep as quiet as possible so you don't realize they're "legally" charging you $49.00 every month because you agreed to their ToS. You might not use the website for months, even forget about it. One day you'll check your bank account and there, you'll find charges of $49.00 every month.
When I eventually noticed these charges, I called immediately. The customer service agent answered as if I woke her up from a nap. I explained how these charges had been happening for two months now, and that, at the very least, this third charge of $49 should be refunded to me. I explained that I only used the website once, three months ago, to download during the 7-day free trial, so getting a refund for the last charge, at the very least, would be fair.
Like a robot, she repeated the policy. Unsympathetic, she sounded eager to get off the phone and continue doing whatever else she was doing, perhaps checking her facebook. "No refunds!"
The bottom line is that VideoBlocks.com uses a sneaky, inmoral business model that relies on customers forgetting about VideoBlocks.com so they can continue charging and charging and charging without us ever knowing.
Stay away. Do business with respectful companies, not businesses that use stealth tactics to get your money.
This report was posted on Ripoff Report on 07/08/2011 07:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Videoblockscom/internet/Videoblockscom-Video-Blocks-VideoBlockscom-Deceptive-Free-Trial-No-Refunds-Sneaky-Bus-750517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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